Krashel Johnson
New Orleans,LA
Summary
Passionate about promoting positive lasting customer service experiences. Committed to delivering exceptional results while maintaining a positive work culture.
Overview
14
14
years of professional experience
Work History
Enumerator
U.S. Census Bureau
01.2010 - 09.2010
- Collected Census data from residences.
Sales floor trainer
Target
06.2013 - 09.2015
- Worked in all apparel departments and served as an Operator to the phone line
- Also cashier trained, Guest Service trained and electronics.
TPS District Trainer
Target
09.2015 - 12.2017
- Trained all new Target Protection Specialist in district 331 by creating a knowledgeable culture throughout the team
- Provided a safe and secure environment for both team members and guest
- Protect profitable sales by mitigating shortage risks, preventing, investigating and resolving theft and fraud
- Investigate internal and external theft using live digital surveillance.
Receptionist
Housing Authority of New Orleans
12.2018 - 02.2021
- Perform administrative support services on behalf of the Executive Department that include file maintenance, printing and duplicating, purchasing of supplies
- Assist Special Assistant to the Executive Director and/or other high ranking senior staff members with preparation of presentation materials
- Arrange travel schedule and reservations for executive management as needed
- Communicate and handle incoming and outgoing electronic communications on behalf of the Executive Department and/or other high ranking senior staff members.
Customer Service Representative
Housing Authority of New Orleans
02.2021 - Current
- Answer a high volume of inbound calls
- Provide a high level of customer service by interacting with callers in a professional and courteous manner
- Communicate with other HANO employees via email to follow-up on client’s requests
- Maintain confidentiality.
Education
B.S. in Computer Information Systems -
College of Business, Southern University at New Orleans
New Orleans, LASkills
- Microsoft
- Written and Verbal Communication
- Training and Employee Development
- Conflict Management and Resolution
- Maintaining Confidentiality
- Guest Service
Timeline
Customer Service Representative
Housing Authority of New Orleans
02.2021 - Current
Receptionist
Housing Authority of New Orleans
12.2018 - 02.2021
TPS District Trainer
Target
09.2015 - 12.2017
Sales floor trainer
Target
06.2013 - 09.2015
Enumerator
U.S. Census Bureau
01.2010 - 09.2010
B.S. in Computer Information Systems -
College of Business, Southern University at New Orleans
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