Krashunda Taylor

• Assist with patient referral requests for office visits. Verify patient insurance before the appointment.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Sent prescription refills via E-Clinical.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• • Verify and update patient information and insurance details. Schedule appointments,

. Responsible for verifying eligibility and benefits through insurance companies including obtaining valid referral.

. Maintain ongoing tracking and appropriate documentation on referrals.

. Review details and expectations about referrals. Ensure that referrals are addressed in a timely manner.

. Transcribes faxed referral requests via On-Base fax system into EHR.

. Maintain working knowledge of ICD-10 and CPT codes.

. Coordinates follow-up care with the referral as the referral expires.

. Ensures Primary Care provider is accurate based on payer guideline.

• Assisted in the development of referral processes and procedures.
• Adhered to HIPAA regulations when handling confidential patient information.

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

. Conducted, coordinated and implemented a comprehensive training program for staff, both new-hire and existing staff.
. Updated job knowledge by participating in educational opportunities.
. Developed individual results by maintaining policy and procedure resources; providing.
coaching; conducting training sessions; developing outcome improvement resources.
. Performed all other duties as required.