Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Bookeeper
Biloxi Public School District
07.2013 - Current
Maintained and processed invoices, deposits, and money logs.
Completed payroll for employees and maintained detailed records of procedures.
Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Reconciled and corrected issues with financial records.
Posted daily receipts and payments in accordance with corporate protocols.
Established QuickBooks accounting system to reflect accurate financial records.
Reported financial data and updated financial records in ledgers and journals.
Identified accounting errors when cross-referencing documents and database information.
Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
Completed tax forms in compliance with legal regulations.
Developed and implemented procedures to improve accounting efficiency.
Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
Managed and responded to correspondence and inquiries from customers and vendors.
Presented audit findings to accounting manager after reviewing results and paperwork.
Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Entered figures using 10-key calculator to compute data quickly.
Gathered, evaluated and summarized account data in detailed financial reports.
Lead CSR
Palace Casino Resort - Biloxi Official
05.2011 - 03.2015
Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Responded to customer calls and emails to answer questions about products and services.
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Engaged clients in person and over phone to answer questions and address complaints.
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Resolved customer complaints and maintained clean and tidy checkout area.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Met customer service goals and exceeded customer expectations.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Counted money in drawers at beginning and end of each shift.
Education
Bachelor of Science - Biology
Mississippi Valley State University
Itta Bena, MS
05.2013
Skills
Fiscal Budgeting Knowledge
Project Management
Accounts Payable Management
SEC Proficiency
MS Office Expertise
Delivery Scheduling
Calm and Professional Under Pressure
Professional Telephone Demeanor
Membership Inquiries and Renewals
Documentation
Money Handling Abilities
Closing Sales
Call Triaging
Customer Relationship Management
Senior Leadership Support
Filing
Recordkeeping Strengths
Product Organization
Computer Proficiency
Customer Relations
Staff Training
Spreadsheets
Customer Service
Coordination
Team Development
Timeline
Bookeeper
Biloxi Public School District
07.2013 - Current
Lead CSR
Palace Casino Resort - Biloxi Official
05.2011 - 03.2015
Bachelor of Science - Biology
Mississippi Valley State University
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