Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kreg Knight

Columbus,OH

Summary

Seasoned Service Manager with a proven track record of elevating service departments to new heights, notably at Ricart Automotive. Skilled in automotive service management and fostering team culture, I've consistently boosted labor gross profits and customer satisfaction. Expert in management and rapport building, my leadership has significantly grown department revenues and efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Manager

Ricart Automotive
Dublin, OH
02.2023 - Current
  • Managed the day to day operations as the service manager for the Buick GMC
  • Verified repair decisions were correct and most advantageous for the customer
  • Gather information and research for GM customer cases to resolve
  • Liaison between the customer and GM warranty and extended warranty companies
  • Enter technician's and service advisor payroll
  • Since February 2023 I have been able to outperform year over year labor gross profits

Parts Service Director

Wise CDJR
Upper Sandusky, OH
02.2022 - 02.2023
  • Manage day to day duties over the parts and service department at Wise CDJR
  • Managed warranty repairs as well as prior approvals and claims
  • Managed automotive technicians to produce the most efficient results and continuously improve month over year and month over month
  • Analyze daily production parts and service reports for increased productivity
  • I've taken the service department from $35k in labor to $85k in 5 months
  • The parts department grew from $40k to $90k consistently

Service Advisor/Manager

BOB CHAPMAN FORD
Marysville, OH
07.2018 - 02.2022
  • From July 2018 to September 2018 performed service advisor day to day duties
  • Managing customer repair orders, setting appointments and upselling customer needs
  • Great customer service and consistently building long-term customer relationships
  • September 2018 to February 2022 managed service department day to day duties
  • Have taken the service department from the $70k's to over 100k consistently in total labor sales
  • Master certified through Ford Stars as Service Manager, Service Advisor and Warranty Administrator

Service Advisor/Manager

Byers Kia
Lewis Center, OH
02.2016 - 07.2018
  • Managed Service Department from 06/2017 - 07/2018 continually growing the department in those seven months
  • Greet customers for appointment details, listening and acknowledging vehicle concerns
  • Taking technicians to recommend services to advise customer on condition of vehicle and recommend repairs
  • Knowledge in using Reynolds and Reynolds, scheduling and inspect
  • Have continuously broken records as manager and advisor at Byers Kia
  • Continuously input processes to grow the department and elevate gross and net profit
  • Manipulated scheduling to maximize efficiency

Education

Some College (No Degree) - Business Management

Marion Technical College
Marion, OH

Skills

  • Manufacturing
  • Management
  • Microsoft Office
  • Associate Development
  • Workplace safety
  • Reporting and documentation
  • Forecasting
  • Time management
  • Problem-solving
  • Employee supervision
  • Estimating and quoting
  • Task delegation
  • Coaching and mentoring
  • Rapport building
  • Customer satisfaction measurement
  • Vendor sourcing
  • Cost reduction strategies
  • Service and parts teams management
  • Service documentation
  • Verbal and written communication
  • Quality Inspection
  • Service/Sales
  • Automotive Service Management
  • Culture development

Certification

Ford Certification

Timeline

Service Manager

Ricart Automotive
02.2023 - Current

Parts Service Director

Wise CDJR
02.2022 - 02.2023

Service Advisor/Manager

BOB CHAPMAN FORD
07.2018 - 02.2022

Service Advisor/Manager

Byers Kia
02.2016 - 07.2018

Some College (No Degree) - Business Management

Marion Technical College

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