Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Kreishamaria Thomas

Atlanta,USA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Cabin Cleaner

ISS Facility Services
06.2024 - Current


  • Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
  • Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
  • Received recognition from supervisors for consistently exceeding performance expectations in terms of speed and quality of work delivered.

Customer Service Associate

Racetrack
09.2023 - 04.2024


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Cabin Service Agent

Prosegur USA
09.2022 - 08.2023
  • Provided Superior Service For Each Delta Aircraft and Delta Employees
  • Participated in ongoing training programs to stay current on industry best practices and regulatory requirements for cabin service agents.
  • Provided support to flight attendants, promptly addressing any concerns or requests they had during flights.
  • Increased on-time departure rates by efficiently cleaning and restocking aircraft cabins between flights.
  • Received specialized training in biohazard containment procedures to ensure proper handling of hazardous waste materials found onboard aircrafts safely.
  • Maintained cleanliness standards in aircraft cabins, lavatories, and galleys for the comfort of passengers and crew.

Stocker

Hudson Group
04.2022 - 08.2022


  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Assisted customers with special requests, enhancing their shopping experience at the store.

Amazon Warehouse Associate

Amazon Prime at Whole Foods
06.2021 - 03.2022


  • Demonstrated Skills Completing Inventory Bids For Each Departments
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Housekeeper

HSS Hospitality Staffing Solutions
02.2020 - 04.2020


  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.

Package Handler

UPS
10.2019 - 01.2020


  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
  • Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.

Team Member

Better Burgers
05.2019 - 09.2019
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted customers in selecting merchandise best suited to needs.

Utility Worker

Delware North
12.2018 - 04.2019
  • Kept work area clean, neat, and well-stocked to maximize productivity.
  • Collected and disposed of trash and debris.
  • Completed daily maintenance tasks in record time to maximize productivity.
  • Delivered high-quality customer service by promptly responding to inquiries, addressing concerns, and providing updates on service restoration efforts during outages or other issues.

Team Leader

Pollo Tropical
10.2016 - 09.2018
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Built and maintained strong client relationships, leading to repeat business and referrals.

Wheelchair Agent

PrimeFlight Aviation
10.2016 - 02.2018
  • Assist Passenger's with disabilities, luggage and ground services
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
  • Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.
  • Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
  • Collaborated with ground staff to ensure seamless coordination of services for passengers requiring special assistance.
  • Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
  • Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
  • Supported airline operations by promptly responding to gate assignment changes and adapting to schedule adjustments.

Security Officer (Full-time)

Allied Baron Security Services
05.2005 - 08.2014
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Education

Associate's degree - Criminal Justice

Liberty University
Lynchburg, VA
02.2013

High school diploma - High School Courses

Blue Ridge Job Corps Center
Marion, VA
04.2003

Skills

  • Management
  • Cash handling
  • Retail sales
  • Hospitality
  • Cleaning Experience
  • Food Safety Experience
  • Food Handling
  • Customer Service
  • Security
  • Microsoft Word
  • Microsoft Office
  • Microsoft Excel
  • Communication Skills
  • Food Service
  • Kitchen Experience
  • Food Preparation
  • Time Management
  • Cashiering
  • Inventory
  • Guest services
  • Inventory control
  • Computer skills
  • Sales
  • Aviation
  • Typing

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Cabin Cleaner

ISS Facility Services
06.2024 - Current

Customer Service Associate

Racetrack
09.2023 - 04.2024

Cabin Service Agent

Prosegur USA
09.2022 - 08.2023

Stocker

Hudson Group
04.2022 - 08.2022

Amazon Warehouse Associate

Amazon Prime at Whole Foods
06.2021 - 03.2022

Housekeeper

HSS Hospitality Staffing Solutions
02.2020 - 04.2020

Package Handler

UPS
10.2019 - 01.2020

Team Member

Better Burgers
05.2019 - 09.2019

Utility Worker

Delware North
12.2018 - 04.2019

Team Leader

Pollo Tropical
10.2016 - 09.2018

Wheelchair Agent

PrimeFlight Aviation
10.2016 - 02.2018

Security Officer (Full-time)

Allied Baron Security Services
05.2005 - 08.2014

Associate's degree - Criminal Justice

Liberty University

High school diploma - High School Courses

Blue Ridge Job Corps Center

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Kreishamaria Thomas