Kremena G. Gancheva
Mullica Hill,USA
Summary
Experienced Translator and Project Manager known for enhancing client experiences at TransPerfect and NLG (A WeLocalize Company) through precise language assessment and optimization. Proficient in SDL Trados and Plunet, with a strong focus on team leadership and innovative solutions, resulting in over 95% client satisfaction. Demonstrates exceptional relationship-building skills while delivering high-quality multilingual content. Dedicated to advancing career in project management within the translation industry.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Translator and Translation Project Manager
Freelance
Mullica Hill, USA
06.2023 - Current
- Client development, project management, and communication update
- Lead all types of marketing translation including QA testing for key clients
- Translation process optimization
- Translation, editing, proofreading
- Transcribing and subtitling
- Machine translation editing
- Lead overall quality assessment of translation content to ensure optimum customer experience and delivery across digital and printed platforms
- Implement linguistic models and deploy across team sites
- Extensive experience in multiple languages and local content creation and delivery for optimal customer experience
- Key clients include: Booking.com (The Netherlands) | The Translation Center of the EU (Luxembourg) | Stepping Stone | WordPerfect | Ravinda Godbole (India) | FLS Translations (Israel) | Mostra (Belgium) | Intrasoft International (Greece) | StepTranslation (Turkey) | StealthTranslations (UK) | Studio Moderna (Slovenia) | A-Z Trans (Czech Republic)
Strategic Account Manager
TransPerfect
Philadelphia, USA
07.2021 - 06.2023
- Gain experience and Subject Matter Expertise on an expanded list of Localization solutions to provide clients with excellent service and as a consultative trusted advisor
- Focus on strategic and/or high-profile accounts with opportunities for additional growth
- Develop project quote proposals and project schedules primarily for existing clients and assist with new client quote requests
- Manage translation projects ensuring quality and on-time delivery and maximizing profitability
- Maintain accurate projected revenue on open projects and provide timely billing adhering to company policies
- Develop and maintain data and information including internal reports, client reports and account documentation
- Give departmental and team support by providing out of office coverage, process improvement suggestions and by organizing team building events and activities
- Develop and facilitate meeting presentations both for internal teams and for external clients
- Work with Quality Managers and/or Program Managers to support the implementation of Quality Programs and monitor results
- Provide feedback to our Technology teams with regards to suggestions for improvement or user challenges and ensure our client's ongoing satisfaction with our technology solution by monitoring performance as well as auditing our technology solution as to whether or not new solutions may be required
- Provide New Account Onboarding support to other members of the account team as necessary
- Collaborate with Program Managers, Senior Account team members and Sales on infrastructure initiatives
- Collaborate with Program Managers, Senior Account team members and Sales to develop an account growth strategy with clear goals and action items
- Mentor Account Coordinators and Account Managers to help those team members grow their skill set
- Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
- Key clients include companies from diverse industries
Translation and Localization Specialist
Blueprint
Seattle, USA
09.2020 - 07.2021
- Translating into Bulgarian written texts such as new releases, marketing materials, support knowledge base articles and other customer facing literature
- Strictly following translation request instructions to meet client's requirements and expectations
- Meeting priority deadlines, often for several localization requests at once
- Implementing Agile approach to the localization cycle in harmony with the client's needs
- Producing quality output through the company production system (communication channels, CAT tools)
- Daily stand-up meetings with language partner for task distribution
- Resolving existing or potential linguistic and/or technical issues in a timely manner while collaborating with both assigned language partner and other localization teams
- Carrying out internal QA checks for consistency, terminology compliance, spelling and grammar
- Handling last minute source material changes and updates by client
- Ensuring final product meets industry and client's standards and expectations (LQA)
- Maintaining project-specific glossaries and TMs through regular global content update
- Maintaining language-specific style guides
- Volunteering to help and support onboarding of new team members
- Committing to continual personal improvement and education
- Key areas of translation: video games
Localization Life Science Project Manager
NLG
Hoboken, USA
09.2020 - 02.2021
- Acting as the first point of contact for all client liaisons at project level
- Providing support for the preparation of proposals and client quotations and managing different forms (e-mail, telephone, etc.) of client communication
- Accurately identifying client expectations and requirements
- Building, maintaining and improving client relationships
- Managing and monitoring localization projects
- Setting project scope, priorities, deadlines and deliverable schedules
- Scheduling and carrying out internal QA checks
- Ensuring project documents are complete, current, and stored appropriately
- Resolving project related questions and issues in a timely and effective manner
- Producing quality output through the company production system
- Communicating effectively with all team members throughout the company global system
- Effectively applying NLG's methodology and enforcing project standards
- Collaborating with internal teams to initiate and implement procedural changes and customized workflows
- Committing to continual personal improvement and education
- Key clients include healthcare companies in the Pharmaceuticals and Diagnostics sector
Localization Life Science Project Manager
NLG
Hoboken, USA
12.2018 - 09.2020
- Acting as the first point of contact for all client liaisons at project level
- Providing support for the preparation of proposals and client quotations and managing different forms (e-mail, telephone, etc.) of client communication
- Accurately identifying client expectations and requirements
- Building, maintaining and improving client relationships
- Managing and monitoring localization projects
- Setting project scope, priorities, deadlines and deliverable schedules
- Scheduling and carrying out internal QA checks
- Ensuring project documents are complete, current, and stored appropriately
- Resolving project related questions and issues in a timely and effective manner
- Producing quality output through the company production system
- Communicating effectively with all team members throughout the company global system
- Effectively applying NLG's methodology and enforcing project standards
- Collaborating with internal teams to initiate and implement procedural changes and customized workflows
- Committing to continual personal improvement and education
- Key clients include healthcare companies in the Pharmaceuticals and Diagnostics sector
Localization/Translation Project Manager
Welink
Oregon City, USA
08.2017 - 10.2018
- Overall project management responsibility and multi-tasking capability from project development and analysis to planning and budgeting; source file preparation; and final project execution
- Advertising in new potential markets and different languages
- Linguistic source file analysis and preparation using translation software programs or manually
- Hire and training of internal project teams
- Localization technologies and process expertise (TMS, MT solutions, CAT)
- Quality review and assessment of localization accuracy in multiple languages
- Improving maintenance of corporate appearance on social media networks
- Build strategic relationships with clients with strong understanding of business finance and strategy
- Lead all types of marketing translation, localization including QA testing for key clients
- Key clients include IRCO ILB (Portland, OR) | Booking.com | TopShop International (Slovenia) | Traducciones BG (Spain) | LingPerfect (Poland) | Andovar (Singapore) | Trancelance | Janus Worldwide | Interpressco | European Union (Luxembourg)
Translation Project Coordinator
IRCO ILB
Portland, USA
03.2016 - 08.2017
- Overall project management support in assisting lead project managers through multiple tasks during project development and analysis including planning and budgeting; source file preparation; and final project execution
- Linguistic source file analysis and preparation using translation software programs or manually
- Assisting project managers and lead project managers in hiring and training internal project teams
- Developing translation technologies and process expertise (TMS, MT solutions, CAT) for direct approval by lead project managers
- Quality review and assessment of translation accuracy in multiple languages
- Help in maintenance of corporate appearance on social media networks
- Assisting lead PMs in building strategic relationships with clients with strong understanding of business finance and strategy
- Leading all types of marketing translation
- Key clients include government and social service agencies and organizations; Law firms
Translator and Translation Project Manager
Freelancer
Scottsdale, USA
08.2015 - 02.2016
- Client development, project management, and communication update
- Lead all types of marketing translation including QA testing for key clients
- Translation process optimization
- Translation, editing, proofreading
- Transcribing and subtitling
- Machine translation editing
- Lead overall quality assessment of translation content to ensure optimum customer experience and delivery across digital and printed platforms
- Implement linguistic models and deploy across team sites
- Extensive experience in multiple languages and local content creation and delivery for optimal customer experience
- Key clients include: Booking.com (The Netherlands) | The Translation Center of the EU (Luxembourg) | Stepping Stone | WordPerfect | Ravinda Godbole (India) | FLS Translations (Israel) | Mostra (Belgium) | Intrasoft International (Greece) | StepTranslation (Turkey) | StealthTranslations (UK) | Studio Moderna (Slovenia) | A-Z Trans (Czech Republic)
General Manager
Welink
Bulgaria
07.2005 - 07.2015
- Client development, project management, and communication update
- Translation process optimization
- Translation, editing, proofreading
- Transcribing and Subtitling
- Machine translation editing
- Implement linguistic models and deploy across team sites
- Extensive experience in multiple languages and local content creation and delivery for optimal customer experience
- Key clients include Booking.com (The Netherlands) | The Translation Center of the EU (Luxembourg) | Stepping Stone | WordPerfect | Ravinda Godbole (India) | FLS Translations (Israel) | Mostra (Belgium) | Intrasoft International (Greece) | StepTranslation (Turkey) | StealthTranslations (UK) | Studio Moderna (Slovenia) | A-Z Trans (Czech Republic)
Education
MASTERS IN INNOVATION MBA -
THOMAS JEFFERSON UNIVERSITY
PA05.2023
MASTERS IN TRANSLATION STUDIES -
UNIVERSITY OF VELIKO TURNOVO
01.2011
MBA - INTERNATIONAL BUSINESS -
UNIVERSITY OF VELIKO TURNOVO
01.2006
BACHELOR OF APPLIED LINGUISTICS -
UNIVERSITY OF VELIKO TURNOVO
01.2004
Skills
- Language assessment
- Microsoft Suite
- XTM
- Plunet Proficiency
- Proficient in SDL Trados
- Passolo Localization Expertise
- Trados Tag Editor
- Memsource Proficiency
- Experienced in MemoQ
- Idiom
- InDesign
- Photoshop
- Quality Assurance Tools
- XBench Proficiency
- Verifika
- Altova
- Language Translation Expertise
- Tourism and Hospitality Industry
Certification
- Trados Certified, https://oos.sdl.com/asp/products/certified/index.asp?userid=bc4be28d-7e8f-41f3-aa54-01af9d907a94, SDL Trados Studio for Translators, Translators Workbench
- MemoQ Certified
Timeline
Translator and Translation Project Manager
Freelance
06.2023 - Current
Strategic Account Manager
TransPerfect
07.2021 - 06.2023
Translation and Localization Specialist
Blueprint
09.2020 - 07.2021
Localization Life Science Project Manager
NLG
09.2020 - 02.2021
Localization Life Science Project Manager
NLG
12.2018 - 09.2020
Localization/Translation Project Manager
Welink
08.2017 - 10.2018
Translation Project Coordinator
IRCO ILB
03.2016 - 08.2017
Translator and Translation Project Manager
Freelancer
08.2015 - 02.2016
General Manager
Welink
07.2005 - 07.2015
MASTERS IN INNOVATION MBA -
THOMAS JEFFERSON UNIVERSITY
MASTERS IN TRANSLATION STUDIES -
UNIVERSITY OF VELIKO TURNOVO
MBA - INTERNATIONAL BUSINESS -
UNIVERSITY OF VELIKO TURNOVO
BACHELOR OF APPLIED LINGUISTICS -
UNIVERSITY OF VELIKO TURNOVO
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