K Renae Manning

• Enhanced customer satisfaction by resolving issues promptly and professionally.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Collaborated with team members to create effective strategies for improving overall customer experience.
• Maintained up-to-date knowledge of products and services to provide accurate information to customers.
• Developed rapport with customers, fostering long-term relationships and repeat business.
• Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.

Due to Covid restrictions, Empire Today in Pelham shut down. During this time I took care of a family member that had a life threatening accident. I was his caretaker in the hospital and in his home during this time.

• Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
• Enhanced production efficiency by implementing standardized inspection processes and procedures.
• Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
• Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
• Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
• Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.

• Increased sales revenue by building strong relationships with clients and providing exceptional customer service.
• Developed tailored sales strategies for each client, resulting in a higher conversion rate.
• Conducted comprehensive product demonstrations, ensuring clients understood the benefits and value of the products offered.
• Negotiated contracts and pricing agreements with clients, securing mutually beneficial terms.
• Overcame objections skillfully during sales presentations, resulting in increased closed deals ratio.
• Delivered engaging sales pitches that highlighted unique selling points of products or services offered.
• Established trustworthiness and credibility among clients by demonstrating extensive knowledge of products and services

• Streamlined the checkout process for faster service and improved customer experience.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
• Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.