Associate of Science - Network System Administration
DeVry University
Decatur, GA11.2019
Krenshae Mooring
Snellville,GA
Summary
Enthusiastic computer technician proudly offering several years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.
Education
Work History
PC Technician- Contractor
Robert Half
Roswell, USA
02.2024 - 04.2024
- Set up user accounts, permissions, passwords in accordance with company security procedures.
- Conducted regular maintenance checks on all workstations connected to the office network.
- Developed detailed documentation regarding IT processes, policies, and procedures.
- Troubleshooted network connectivity problems between multiple computers within a local area network.
Network Technical Analyst
Renew Digital
Chamblee, USA
12.2021 - 09.2023
- Identified problems and conducted repairs on a range of X-Ray units such as Carestream, ICAT Gendex, Sirona, Instrumentarium
- Achieved efficient resolution of network outages and improved performance by effectively communicating with Netsuite Support
- Achieved successful implementation of role-based security and permissioning within NetSuite.
- Ensuring accurate documentation and upkeep of custom forms and reports in the NetSuite system
- Implemented successful client relationship strategies
- Achieved efficient problem-solving by working collaboratively with different departments in resolving issues regarding scheduling, parts, or technical matters.
- Consistently exceeded client expectations by efficiently meeting their needs
- Streamlined knowledge-base handbook to effectively address a range of more than 10 daily issues.
- Handled over 10 client inquiries through emails and texts, offering troubleshooting support via inbound calls.
Application Support Analyst
Kavo Kerr
Alpharetta
11.2019 - 03.2020
- Effectively troubleshooted a range of technical problems related to Dexis, Kavo, I-Cat Gendex, and Nomad hardware equipment across multiple doctor's offices.
- Ensured seamless software communication between server and multiple networks using TCP/IP protocols
- Handled inbound and outbound calls using Cisco Finesse and Cisco IP softphones
- Gathered all relevant details from clients to identify underlying problems
- Leveraged the online DexisWiki resource to resolve uncommon troubleshooting challenges.
Retail Support Analyst
Insight Global, Cricket Wireless
Atlanta, USA
12.2017 - 11.2019
- Diagnosed and resolved network and software problems within a Windows operating environment, employing knowledge of both Windows 7 and 10 systems.
- Utilized TCP/IP to configure and install printers on the network
- Enhanced the capabilities of new team members through individualized coaching, fostering self-reliance and proficiency in their roles
- Created, modified, and maintained user profiles in Active Directory.
- Collected client information to provide comprehensive issue resolution.
Skills
- SCCM
- Implementation
- Writing Technical Documentation
- Technical Support
- Virtual Private Network (VPN)
- Managing Users in a Network Environment
- NetSuite
- Customer Service
- ServiceNow
- Microsoft Office Suite
- MS SQL
- Data Recovery
- Hardware Installation
- System diagnostics
- System Upgrades
- Advanced troubleshooting
- Software Installation
- Debugging
- Information Security
- Network Security
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
10
10
years of professional experience
Certification
- Network Plus Training - [June 2024- September 2024]
- Security Plus Training - [June 2024- September 2024]
- A Plus Training - [June 2024- September 2024]
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
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