Kresence Oliver Flores
Lutz,FL
Summary
Management professional of 3+ years, with 6+ years of customer & food service experience. Track record of training a staff of 5-15 employees at a time. Excellent multitasker & planner, able to run multiple busy departments at one time with next to no mistakes in orders & service.
Overview
6
6
years of professional experience
Work History
Assistant Manager / Assistant Kitchen Manager
Culvers
03.2024 - Current
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
Shift Manager
Gamers Basement
06.2024 - 02.2025
- Stocked, monitored, and maintained inventory of diverse products.
- Increased sales by implementing effective merchandising strategies and promotional activities.
- Boosted company reputation through exceptional customer service and problem resolution skills.
Assistant Manager / Production & Catering Baker
Crumbl Cookies
09.2023 - 03.2024
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Tracked food production levels, meal counts, and supply costs.
Assistant Manager / Bakery, Meat, & Produce Clerk
The Fresh Market
06.2022 - 09.2023
- Balanced multiple tasks & departments simultaneously during busy periods while still delivering exceptional customer service experiences.
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Counted drawers at the start and end of my shift; Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
Wiring Assembler
Thermo Fisher Scientific
07.2021 - 06.2022
- Assembled products with precision, contributing to production goals.
- Performed detailed testing for proper connections, ensuring high-quality performance across all projects completed.
- Assembled, installed and repaired wiring, & electrical components; proficient in reading blueprints and electrical schematics.
Deli Cook / Cashier
Ingles Market
01.2021 - 07.2021
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste; Operated slicers, fries, wok, ovens & stove.
- Greeted customers at counter to fulfill requests and answer questions.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Gas Station Attendant / Line Cook
RaceTrac
08.2020 - 12.2020
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Prepared multiple food orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Cashier / Dessert Maker
Culvers
12.2018 - 08.2020
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times. As well As memorized menu & pricing.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Improved team efficiency by assisting with the training of new staff members in ice cream making techniques.
Education
High School Diploma -
Steinbrenner Highschool
Lutz, FL05.2020
Skills
- Bilingual (English & Spanish)
- SafeServ Certificate
- Ability to work under pressure
- Communication skills & mentoring
- Customer service & Cash handling
Timeline
Shift Manager
Gamers Basement
06.2024 - 02.2025
Assistant Manager / Assistant Kitchen Manager
Culvers
03.2024 - Current
Assistant Manager / Production & Catering Baker
Crumbl Cookies
09.2023 - 03.2024
Assistant Manager / Bakery, Meat, & Produce Clerk
The Fresh Market
06.2022 - 09.2023
Wiring Assembler
Thermo Fisher Scientific
07.2021 - 06.2022
Deli Cook / Cashier
Ingles Market
01.2021 - 07.2021
Gas Station Attendant / Line Cook
RaceTrac
08.2020 - 12.2020
Cashier / Dessert Maker
Culvers
12.2018 - 08.2020
High School Diploma -
Steinbrenner Highschool
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