Kresha Jones
Texas City,TX
Summary
Dedicated executive professional, with successful experience in fast-paced office and remote settings. Hardworking team player with expertise in completing various clerical tasks, and offering exceptional customer service and staff support. Responsible, punctual, and productive professional when working with little to none supervision.
Overview
24
24
years of professional experience
Work History
Work From Home Agent (Independent Contractor)
Premiere Virtual Associates
05.2023 - Current
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
Administrative Assistant/Receptionist
Action Personnel (Temp to Perm Agency)
12.2019 - 02.2020
- Provide administrative support to ensure efficient operation of the office.
- Answer phone calls, scheduled meetings, and supported visitors.
- Carried out administrative duties such as filing, typing, copying, binding, and scanning.
- Completed operational requirements by scheduling and assigning administrative projects and expediting work results
Administrative Assistant/Receptionist
Robert Half Office Team
04.2010 - 07.2019
- Handled office tasks such as filing, generating reports, presentations, setting up for meetings, and reordering supplies.
- Provided real-time scheduling support by booking appointments, and preventing conflicts.
- Screened phone calls, and routed callers to the appropriate party.
HR Assistant
Wyndham Hotel Galvez
12.2000 - 04.2010
- Assisted with day to day operations of the HR functions and duties. Onboarding and new hire orientation.
- Provided clerical and administrative support to the Human Resources executives.
- Complied and updated employee records (hard and soft copies).
Education
Graduate Equivalency Degree
Alvin Community College
Alvin, TX04.2005
Skills
- Proficient in Microsoft Products
- Strategic Planning
- Data Entry
- Detail Oriented
- Ability to Multi task
- Exceptional Customer Service
- Administrative Support
- Time Management
- Human Resouce Specialist
- Logical Thinking
Timeline
Work From Home Agent (Independent Contractor)
Premiere Virtual Associates
05.2023 - Current
Administrative Assistant/Receptionist
Action Personnel (Temp to Perm Agency)
12.2019 - 02.2020
Administrative Assistant/Receptionist
Robert Half Office Team
04.2010 - 07.2019
HR Assistant
Wyndham Hotel Galvez
12.2000 - 04.2010
Graduate Equivalency Degree
Alvin Community College
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