Kresimir Kljenak
Osijek
Summary
Experienced professional with a background in education, hospitality, and customer service. Proven ability to excel in diverse roles, from tour guiding to administrative assistance. Exceptional communication skills and strong work ethic, adept at thriving in high-pressure environments. Skilled in building rapport with clients and delivering memorable experiences. Seeking opportunities to leverage expertise in a dynamic and challenging setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tour Guide
National Nature Park Kopački Rit
05.2023 - Current
- Guided groups of up to 50 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Paying attention to detail and knowing the needs of your customers
Waiter
Django Chill
11.2022 - 05.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Multitasking at highest possible level while also managing the store that is within the cafe
Teaching Assistant
Fran Krsto Frankopan Elementary School
09.2021 - 06.2022
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Assisting a child with special needs
English Translator
Lingua Private Educational Institution
08.2020 - 08.2021
- Facilitated smooth communication between clients and internal teams through effective verbal and written translations.
- Translated legal and research materials from Croatian to English.
- Edited and proofread text to accurately reflect English language.
- Negotiated project rates and terms with clients while maintaining a balance between quality work output and fair pricing arrangements.
Children's Party Host
Bajkovita Kuća Playroom
01.2019 - 08.2020
- Supervised children's activities, maintaining happiness, safety and well-being.
- Decorated and set tables in accordance with party themes and age groups.
- Resolved conflict to maintain fun, positive and safe event environments.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
Chef De Cuisine
Vege Lege Vegetarian Restaurant
06.2017 - 12.2018
- Optimized kitchen workflow by delegating tasks according to individual strengths, resulting in faster ticket times during peak hours.
- Maintained high levels of sanitation and cleanliness, adhering to strict health code regulations and ensuring a safe working environment.
- Participated in regular menu tastings with ownership and management to evaluate dishes for flavor balance, presentation, and ingredient quality.
- Enhanced guest satisfaction by creating innovative and visually appealing dishes using fresh, local ingredients.
Administrative Assistant
Eurodom D.o.o.
01.2016 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Master of Arts - Education
Faculty of Education
Osijek, Croatia06.2024
Master of Arts - Communication Studies
Faculty of Humanities And Social Sciences Osijek
Osijek, Croatia10.2022
Master of Science - English Translation
Faculty of Humanities And Social Sciences Osijek
Osijek10.2022
Skills
- Safety awareness
- Reliability and punctuality
- Exceptional communication
- Passenger assistance
- Strong work ethic
- Hospitality service expertise
Certification
- Tour Guide Training
- First Aid Certificate
- Training in Special Needs Assistance
Languages
Croatian
Native language
English
Proficient
C2
Hungarian
Elementary
A2
German
Elementary
A2
Timeline
Tour Guide
National Nature Park Kopački Rit
05.2023 - Current
Waiter
Django Chill
11.2022 - 05.2023
Teaching Assistant
Fran Krsto Frankopan Elementary School
09.2021 - 06.2022
English Translator
Lingua Private Educational Institution
08.2020 - 08.2021
Children's Party Host
Bajkovita Kuća Playroom
01.2019 - 08.2020
Chef De Cuisine
Vege Lege Vegetarian Restaurant
06.2017 - 12.2018
Administrative Assistant
Eurodom D.o.o.
01.2016 - 05.2017
Master of Arts - Education
Faculty of Education
Master of Arts - Communication Studies
Faculty of Humanities And Social Sciences Osijek
Master of Science - English Translation
Faculty of Humanities And Social Sciences Osijek
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