KRETIA GRIFFIN
Houston,TX
Summary
Dedicated healthcare professional adept at coordinating training, case management, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Covid Investigator II
Harris County Public Health
08.2021 - 01.2022
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures
- Collected and recorded information in electronic medical records
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing
- Coordinated with public health and local facilities to support isolation and quarantine of individuals
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
Academic Advisor Assistant
University Of Houston-Downtown
03.2020 - 05.2021
- Understands and adheres to Values, Mission and Vision of University of Houston-Downtown College of Public Service
- Provided administrative support for Associate Dean for College of Public Service and Admissions and related Assistant Deans and Directors, as directed by Associate Dean
- Provided support for associated activities, to include managing schedule/calendar, making travel arrangements, screening and handling telephone communications, greeting and directing visitors, and dealing with administrative problems and inquiries as appropriate
- Served as primary point of direct administrative contact and liaison with other offices, individuals, and external institutions and agencies on range of issues
- Utilized knowledge and understanding of underlying operational issues to assist in administrative problem solving
- Organized and facilitated meetings, conferences, and special events as requested; schedules and coordinates dates and times, venues, attendance, agendas, and facilities; takes minutes, and provides administrative support and follow-up on matters arising from meetings
- Actively involved in accreditation and other related activities for University of Houston College of Public Service.
Processing Mail Clerk/Assistant Rural Clerk
United States Postal Service
12.2018 - 04.2020
- Supervised designated local mail route conveying packages, letters and other items to area residents and business owners
- Acted as courier for residents in carrying and processing mail items for delivery to other parties
- Ensured delivery of certified and insured mail, collecting any associated fees as well as required documentation confirming delivery
- Sort and prepare all mail items in preparation for delivery
- Maintained and submit shift reports detailing processes followed and any obstacles encountered during daily route
- Operated postal service vehicles as well as other equipment such as forklifts and conveyers used to assist with storage and retrieval of mail items
- Reported any unusual or suspicious packages, letters or other mail items to appropriate postal managers and assist in coordination with local law enforcement officials to evaluate and/or dispose of such items, if necessary
- Performed maintenance services at local post office, including retrieving correspondence from local mailboxes, sorting and placing items in post office boxes and helping coordinate delivery schedules with other carriers to compensate for missing personnel
Personal Service Representative
Workforce Solutions
09.2014 - 10.2019
- Provided intensive and focused case management by helping customers prepare for employment to becoming self-sufficient
- Maintain close contact and follow-up with customer to ensure are retaining employment and work to help eliminate barriers to employment retention
- Advocated for job seekers and make decisions to authorize support services such as childcare, transportation, housing, and responsible for tracking these funding obligations
- Conducted orientation for recipients receiving and applying TANF, SNAP, Medicaid and childcare
- Reported customer participation hours to or request sanctions for nonparticipation Texas Department of Health and Human Services and tracking team
- Interviewed, mentor and determine eligibility for customer applying for Financial Aid or Scholarships for education or training
- Connected clients to Labor Market Information and financial resources such as grants or scholarships to assist customers with meeting vocational and educational goals or to obtain gainful employment
- Planned Arranged and Managed Workforce Solutions Services, Youth Services and other community services to help customers.
Employment Specialist/ Case Manager
Resources
02.2011 - 09.2014
- Worked in Homeless Outreach Program, United Way THRIVE Program and Julia C. Hester-5th Ward Program)
- Screened participant for eligibility for various program per guidelines
- Assisted clients overcome barriers to employment
- Maintained placement quota of participants into full-time employment on monthly basis with emphasis on retention of employment
- Recruited, assessed, placed and conducted employment readiness training when necessary
- Built relationship with participant is in order to build bridges to future long-term job retention
- Received and documented employment verifications from employers, updated participants cases and or services provided
- Provided Case Management support to assist participants eliminate barriers that can interfere with job retention
- Researched periodic reports of employment opportunities and employment trends in the labor market.
Recreation Assistant
City of Houston
06.2010 - 03.2011
- Recruited and Registered participants for Summer Youth Program and maintain records for workshops and events
- Maintained and schedule park and recreational facility calendars for rental, reservations and events
- Coordinated Summer Food Program and after school programs
- Serve as a liaison to park and facility user groups in order to coordinate field usage, collect deposits, and proof of insurance
- Process purchase orders, pay invoices, create check request and handle any financial responsibilities related to department’s contractor with vendors
- Liaison with vendors and contractors for Park and Recreation Services
- Support City projects and prepare applications for Summer Youth participants.
Case Manager
Shamar Hope Haven Residential Treatment Center
Houston, TX
10.2009 - 11.2010
- Mentored, guided and provided supervision of residents
- Maintained supportive therapeutic relationship with each resident
- Provide each resident service plan, history medications, current needs and any special accommodations required
- Acted as role model always, maintain appropriate boundaries and demonstrating effective communication skills
- Maintained clear and consist expectations of each resident while maintaining a safe, supportive environment
- Called insurance companies to verify resident’s benefits and eligibility of Medicaid
- Provided clients daily care and treatment plan and follow up with Case Manager or Probation Officer.
Education
Bachelor of Science - Safety Management
University of Houston Downtown
Houston, TX05.2021
Skills
- Project Management
- Client and Community Service
- Community Outreach
- Case Planning
- Conflict Resolution
- Case Management Tracking
- Intervention Plans
- Treatment Planning
- Health Service Referrals
- Annual Case Reviews
- SharePoint
- Case Needs Assessment
- Managing Enrollments
- Social Services Application Assistance
Certification
- Community Health Worker, State of Texas
- COVID -19 Contract Tracer, John Hopkins University
Timeline
Covid Investigator II
Harris County Public Health
08.2021 - 01.2022
Academic Advisor Assistant
University Of Houston-Downtown
03.2020 - 05.2021
Processing Mail Clerk/Assistant Rural Clerk
United States Postal Service
12.2018 - 04.2020
Personal Service Representative
Workforce Solutions
09.2014 - 10.2019
Employment Specialist/ Case Manager
Resources
02.2011 - 09.2014
Recreation Assistant
City of Houston
06.2010 - 03.2011
Case Manager
Shamar Hope Haven Residential Treatment Center
10.2009 - 11.2010
Bachelor of Science - Safety Management
University of Houston Downtown
- Community Health Worker, State of Texas
- COVID -19 Contract Tracer, John Hopkins University
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