Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Kreystine Gonzales

Kreystine Gonzales

Barstow,CA
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations, asset protection strategies, maintaining routine and meeting dead-lines. Takes pride in work ethic therefore empowered and enthusiastic while working, maintains good communication, good at multitasking and resolution skills.

Overview

6
6
years of professional experience

Work History

Associate Banker

JPMorgan Chase
Barstow, CA
01.2020 - 04.2021
  • Managed portfolio of accounts and monitored for issues in need of attention.
  • Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
  • Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
  • Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
  • Checked accounts for fraud and provided law enforcement with relevant details.
  • Opened, closed and updated accounts for customers.
  • Defined strategies for tellers' side and made proactive adjustments to maintain results.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Provided advice on different bank products and financial options.
  • Supervised branch operations and made continuous improvements in each area.
  • Oversaw total portfolio worth over $500,000.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Developed tailored solutions to meet individual banking needs.
  • Represented bank at community events to establish strong ties and promote business.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Prospected for new business through networking, community outreach and customer referral generation.
  • Balanced teller drawers and ATM cash.

Senior Teller

JPMorgan Chase
Barstow, United States
05.2015 - 12.2019
  • Performed general teller duties for teller line.
  • Handled foreign currency and performed currency transaction reports.
  • Earned over 20 district referrals and participated in product sales campaigns.
  • Answered phone and email inquiries on banking products.
  • Politely assisted over 50/60 customers per day in fast and high-pressure environment.
  • Managed shift schedule for team of 10.
  • Maintained, organized and stocked teller window areas.
  • Received car loan, home loan and other payments and posted to accounts.
  • Provided customers with appropriate literature on banking products and services.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Introduced customers to other bank team members to help meet financial needs.
  • Investigated and promptly resolved issues with patron accounts.
  • Identified potential needs through observation, questioning and listening.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

Bachelor of Science - Social Psychology

Park University, Kansas City, MO
05.2021

Associate of Arts - Psychology

Barstow Community College, Barstow, CA
05.2020

Skills

  • Customer Service-Oriented
  • Recordkeeping and Documentation
  • Verbal and Written Communication
  • Attention to Detail
  • Balance Verification and Reconciliation
  • Complex Information Interpretation
  • Data Entry
  • Problem Solving
  • Information Processing
  • Honest and Ethical
  • Sorting and Filing
  • Task Prioritization
  • Analyzing performance
  • Professional demeanor
  • Customer Relationship Management
  • Goal planning
  • Developing customer relationships
  • Documentation skills
  • Self-motivated nature

Accomplishments

  • Awarded "#1 Teller of the District" Award in 2015 & 2016.
  • Made the Dean's List while studying as a full-time student at Park University, for two consecutive years in a row.
  • Honor roll college student when obtained both, AA and BS degrees.
  • Worked as a Senior Bank Teller and Associate Banker while being a full-time mother, and full-time college student.
  • Supervised team of 8 staff members.
  • Achieved faster customer service and higher customer satisfaction by introducing Chase Tablets to my staff members and junior tellers for quick tasks that can be performed outside of the Teller window line, getting customers in and out more quickly but also efficiently.
  • Documented and resolved customers' feedback and complaints which led to higher customer satisfaction.


Timeline

Associate Banker - JPMorgan Chase
01.2020 - 04.2021
Senior Teller - JPMorgan Chase
05.2015 - 12.2019
Park University - Bachelor of Science, Social Psychology
Barstow Community College - Associate of Arts, Psychology

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Kreystine Gonzales