Kessie Hollister
Kailua-Kona
Summary
Professional administrative expert with strong organizational and communication skills. Adept at multitasking, supporting multiple executives, managing schedules, coordinating travel and events, and handling confidential information. Known for effective team collaboration, reliability, and adaptability in dynamic environments. Successful at business development, operations management and building teams with demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
27
27
years of professional experience
Work History
Owner
Serendipity Kona LLC
01.2004 - Current
- Provide executive administrative and personal assistance to active and retired corporate executives managing multiple businesses and diverse asset portfolios
- Manage design, construction, and property management of multiple properties
- Manage staff of property managers and sub contractors
- Oversee accounting operations with authorization authority for transactions up to $25MM
- Manage multiple Trusts, LLCs and foundations
- Coordinate charitable giving and philanthropic projects
- Plan, coordinate and execute private and corporate events for groups ranging from 20 to 500 attendees
- Manage day-to-day administrative operations including receiving and responding to all calls, emails and mail correspondence
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Coordinate private and commercial domestic and international travel
- Maintain hardcopy and electronic filing system
Real Estate Agent
Phyllis Sellens & Co
06.2012 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Owner
Suite 8
01.2016 - 01.2020
- Delivered comprehensive administrative and bookkeeping services for corporate executives managing multiple businesses
- Maintained accurate financial records, processed invoices, managed accounts payable/receivable, and reconciled bank statements
- Monitored executive and business expenses, prepared financial reports and assisted with budgeting and forecasting
- Managed executive schedules and high-level executive calendars over multiple businesses, organized and prioritized appointments and meetings to optimize time management
- Served as a liaison between executives and clients; maintained strong relationships through effective communication.
- Served as liaison between executives and legal team; conducted research and document/correspondence retrieval to support legal proceedings
- Supported executive decision-making by preparing detailed reports on various business metrics and trends.
- Enhanced executive productivity by providing detailed briefing materials ahead of key meetings and presentations.
- Established foundational processes for business administrative operations; managed all correspondence and implemented document management system that streamlined filing processes and facilitated easy retrieval of information while maintaining confidential records
- Processed payroll, coordinated with vendors, and ensured timely payments and contract compliance.
- Hired, trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Owner of Restaurant/Bar/Food Truck
Cheers Tapas Bar LLC & Kona Coaster LLC
01.2016 - 01.2023
- Generated over $1M in sales annually
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues
- Developed and implemented comprehensive business plan to maximize restaurant success
- Managed all aspects of HR operations including recruitment, employee training, conflict resolution, payroll processing, and compliance.
- Collaborated with Executive Chefs to develop menus, optimize inventory management, improve cost efficiency, and minimize waste.
- Ensured compliance with all health department regulations
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts
- Led structuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue
Executive Assistant to Chief Operating Officer
Hualalai Resort/Hualalai Development Company
01.2001 - 01.2004
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Improved office efficiency by implementing new filing systems and document management processes.
- Provided additional support to development and construction directors, design review committee, in-house architect and resident board
- Maintained relationships with high-level clientele and homeowners in a luxury residential and world class resort setting.
- Served as the COO's representative in his absence including but not limited to customer, client, vendor, management and employee interactions.
- Handled confidential and sensitive information with discretion and tact.
Sales & Marketing Assistant/Wedding Coordinator
The Orchid at Mauna Lani, A Starwood Luxury Collection Property
01.2000 - 01.2001
- Provided administrative support to sales and marketing managers and directors
- Drafted and executed group hospitality sales proposals and contracts
- Managed event bookings and function space reservations using Delphi software
- Strengthened client relationships by promptly addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional departments to ensure execution of client needs including catering, banquets, reservations, food and beverage outlets, housekeeping, front office and concierge.
- Supported weddings manager with event coordination and preparation including scheduling and working with external vendors and sub-contractors
Teacher - CSAP 8th Grade English, AP Senior English, 9-12 English; Librarian
Konawaena Middle & High School
01.1998 - 01.2000
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Catalogued and organized books, materials and other documents for proper library management.
- Researched and acquired new library materials to maintain updated library collection.
- Trained and supervised library staff, volunteers and other personnel.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
Education
Bachelor of Education - Secondary English Education
University of Hawaii of Manoa
01.1998
High School Diploma -
Konawaena High School
01.1994
Skills
- Organizational leadership
- Contract preparation
- Administrative support
- Business development
- Operations management
- Human resources
- Accounting and payroll
Timeline
Owner
Suite 8
01.2016 - 01.2020
Owner of Restaurant/Bar/Food Truck
Cheers Tapas Bar LLC & Kona Coaster LLC
01.2016 - 01.2023
Real Estate Agent
Phyllis Sellens & Co
06.2012 - Current
Owner
Serendipity Kona LLC
01.2004 - Current
Executive Assistant to Chief Operating Officer
Hualalai Resort/Hualalai Development Company
01.2001 - 01.2004
Sales & Marketing Assistant/Wedding Coordinator
The Orchid at Mauna Lani, A Starwood Luxury Collection Property
01.2000 - 01.2001
Teacher - CSAP 8th Grade English, AP Senior English, 9-12 English; Librarian
Konawaena Middle & High School
01.1998 - 01.2000
High School Diploma -
Konawaena High School
Bachelor of Education - Secondary English Education
University of Hawaii of Manoa
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