Krian Blair
Queens,USA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Skilled Lead Supervisor with substantial experience in overseeing daily operations and managing teams. Demonstrates strong leadership abilities, effective communication skills, and strategic decision-making capabilities that foster a productive work environment. Utilized problem-solving acumen to identify inefficiencies and implement solutions for improved productivity in previous roles. Committed to promoting team growth through coaching and development strategies.
Overview
21
21
years of professional experience
Work History
Field / Lead Supervisor
ABM Taxi Dispatch
Queens, USA
05.2019 - Current
- Supervise and coordinate daily activities of employees to ensure a safe and effective operation
- Monitor and ensure proper safe work habits are maintained
- Responsible for daily assignments which include preparing posts coverage, covering call-out, communicate with Dispatchers and supervisors on the field etc
- Ensures the daily report files are updated
- Wait times and passenger counts are accurate and are reported on a timely manner
- Ensures cab counts are reported to the relevant personnel
- Notifies the lead supervisor of any circumstances that are affecting the taxi operation (for example: traffic conditions, weather, taxi supply, passenger volume etc.)
- Responsible for always ensuring a smooth operation
- Calm irate passengers by providing excellent customer service
- Set up stanchions for passengers queuing
Handler (Non-dot)
FedEx Express
New York, USA
02.2018 - 09.2019
- Manually sort packages documents to appropriate slides, belt and or containers for final distribution
- Scan import and export documentation using Genesis
Supervisor
Original Ricky’s Restaurant
Brooklyn, USA
06.2015 - 12.2017
- Assign employee’s task
- Find replacements in the event an employee calls out
- Address and resolves customer inquiries and complaints
- Cleans and organizes work area as needed
- Engages with customers to ensure they are satisfied with service and meal
- Order and inventory
- Manages cash intake
- Reports employee behavioral issues, serious customer complaints, and other significant issues to management
- Adheres to and enforces company policies and guidelines
- Assists in interviewing applicants for open positions
Administrative Assistant/ Customer Service Rep.
Awnings R Us
Portmore, Jamaica
03.2011 - 09.2013
- Greeting visitors to workplace and attending to them during their stay
- Answering telephone, email, inquiries and directing customers to other employees when appropriate
- Typing workplace documents, including letters, reports
- Process incoming and outgoing mail
- Creating and maintaining computer records
- Maintaining paper files
- Monitoring stock levels and ordering supplies as required
- Performing basic bookkeeping duties
- Prepare estimates, invoices and sell products using QuickBooks
- Do follow up after estimate is given
- Ensure ordered product were manufactured and installed on time
- Ensure outstanding balances are collected and customers are satisfied
- Source materials local and overseas
- Prepare and distribute payroll
- Cashier
Administrative Assistant/ Customer Service Rep.
American Awning co ltd
Kingston, Jamaica
03.2004 - 04.2011
- Greeting visitors to workplace and attending to them during their stay
- Answering telephone, email, inquiries and directing customers to other employees when appropriate
- Typing workplace documents, including letters, reports
- Process incoming and outgoing mail
- Creating and maintaining computer records
- Maintaining paper files
- Monitoring stock levels and ordering supplies as required
- Performing basic bookkeeping duties
- Prepare estimates, invoices and sell products using QuickBooks
- Do follow up after estimate is given
- Ensure ordered product were manufactured and installed on time
- Ensure outstanding balances are collected and customers are satisfied
- Source materials local and overseas
- Prepare and distribute payroll
- Cashier
Education
BA -
Medgar Ever College
09.2024
Diploma -
Bog Walk High School
01.1998
Skills
- Excellent communication skills
- Proficiency in Microsoft office
- Excellent management and leadership skills
- Superb Multitasking skills
- Great Organizer
- Quick learner
- Team Management
References
References will be provided upon request
Timeline
Field / Lead Supervisor
ABM Taxi Dispatch
05.2019 - Current
Handler (Non-dot)
FedEx Express
02.2018 - 09.2019
Supervisor
Original Ricky’s Restaurant
06.2015 - 12.2017
Administrative Assistant/ Customer Service Rep.
Awnings R Us
03.2011 - 09.2013
Administrative Assistant/ Customer Service Rep.
American Awning co ltd
03.2004 - 04.2011
BA -
Medgar Ever College
Diploma -
Bog Walk High School
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