Kaleah Richardson
Port Orange,FL
Summary
Senior Client Success Manager with over 16 years of expertise in healthcare and dental revenue cycle management, overseeing more than $2.5M in monthly revenue for large hospital systems, ambulatory clinics & Federally Qualified Health Centers (FQHCs). Demonstrated ability to enhance client satisfaction, retention, and business growth through effective alignment of cross-functional teams, data-driven insights, and strategic process improvements. Proficient in Salesforce, various EMRs, and Power BI, with a proven track record of leading strategic initiatives and delivering impactful presentations to executive leadership. Prepared to transition into a Director of Client Success role, emphasizing scalable client operations and fostering long-term partnership value.
Overview
18
18
years of professional experience
Work History
Senior Client Success Manager
Millennia
08.2021 - Current
- Manage 10+ major hospital and FQHC accounts, responsible for $1.5M+ in monthly revenue.
- Lead client revenue cycle strategy, delivering data-driven insights and process improvements.
- Partner with executive leadership teams to align performance with contract goals, enhancing satisfaction and retention.
- Present financial reporting, KPI dashboards, and strategic growth opportunities to executives.
- Implement custom configurations in multiple EMR to maximize revenue performance.
- Develop SOPs and lead training sessions for providers, front desk, and coding staff.
- Created customer support strategies to increase customer retention.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
Revenue Cycle Manager
Synergy Billing, LLC
09.2019 - 05.2021
- Oversaw revenue operations for Federally Qualified Health Centers (FQHCs), improving reimbursement rates and AR recovery.
- Drove performance improvements using Power BI and Excel-based analytics.
- Delivered annual and monthly performance reports to internal and external stakeholders.
- Trained staff on billing best practices and optimized client-specific billing workflows.
Dental Account Executive (Independent Contractor)
eAssist Dental Billing, LLC
03.2017 - 09.2019
- Managed claims submissions and follow-up for dental practices, reducing AR days.
- Posted payments, handled appeals, and advised clients on workflow efficiencies.
- Built strong relationships with providers to support practice growth and satisfaction.
Senior Business Office Manager / Learning Peer
Coast Dental
01.2016 - 03.2017
- Managed daily operations of a dental office including hiring, training, and financial planning.
- Delivered all treatment consults, maintained supply cost control, and led payroll.
- Held accountable to profitability metrics and performance KPIs.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
Office Manager
Aspen Dental
02.2012 - 12.2015
- Led patient experience initiatives, financial consultations, and daily operations.
- Motivated and coached staff to exceed KPIs.
Customer Service Lead
Best Buy
02.2008 - 02.2012
- - Led front-end operations and staff, handled cash management and scheduling.
Education
BSHA, Bachelor of Science - Health Administration
University of Phoenix
Online01.2012
AAS, Associate in Applied Science -
Danville Area Community College
Danville, IL01.2008
Diploma -
Rantoul Township High School
Rantoul, IL01.2003
Skills
- Client Success & Leadership: Strategic Retention, Upselling, Team Management, SOP Development, Relationship management, Client onboarding & education,
- Analytics & Technology: Proficient in CRM tools, Power BI, NextGen, Meditech, ModMed EMR, Microsoft Office Suite
- Revenue Cycle Management: AR Oversight, Dental & Medical Billing, Insurance Appeals, KPI Dashboards
- Practice Operations: Staff Training, Financial Consults, Payroll, EMR Configuration,
- Soft Skills: Communication, Strategic Thinking, Customer Relationship building, Customer Retention, Problem-Solving, Cross-Functional Collaboration
Timeline
Senior Client Success Manager
Millennia
08.2021 - Current
Revenue Cycle Manager
Synergy Billing, LLC
09.2019 - 05.2021
Dental Account Executive (Independent Contractor)
eAssist Dental Billing, LLC
03.2017 - 09.2019
Senior Business Office Manager / Learning Peer
Coast Dental
01.2016 - 03.2017
Office Manager
Aspen Dental
02.2012 - 12.2015
Customer Service Lead
Best Buy
02.2008 - 02.2012
BSHA, Bachelor of Science - Health Administration
University of Phoenix
AAS, Associate in Applied Science -
Danville Area Community College
Diploma -
Rantoul Township High School
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