Kristina M. Dorr
Clayton
Summary
Dynamic professional with a proven track record at the Antique and Classic Boat Society, enhancing member engagement and retention through strategic planning and effective communication. Skilled in database management and team collaboration, I excel in fostering professional relationships and driving organizational goals. Achieved a significant increase in membership satisfaction, demonstrating adaptability, and a commitment to excellence.
Professional with solid background in membership management, known for implementing strategies that boost member retention and streamline processes. Focused on team collaboration and achieving measurable results, adapting to changing needs with ease. Expertise in database management and event coordination, valued for reliability and flexibility.
Overview
13
13
years of professional experience
Work History
Membership Coordinator
Antique and Classic Boat Society
03.2023 - Current
- Crafted long-term vision and objectives for society's growth and sustainability.
- Mediated disputes among members to restore harmony and maintain a productive atmosphere.
- Guided a diverse team through strategic planning for enhanced member engagement.
- Increased membership retention through effective communication and support initiatives.
- Continuously assessed societal needs in order to develop relevant services and resources for members'' benefit.
- Collaborated with board members to establish organizational goals, policies, and procedures.
- Improved membership satisfaction by establishing a responsive feedback mechanism for addressing concerns and suggestions.
- Oversaw marketing initiatives that effectively promoted the society''s values, objectives, and achievements to external audiences.
- Supported project management team for optimal performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Organized impactful events that strengthened community ties and enhanced member participation.
- Organized successful events, conferences, and workshops for professional development opportunities for members.
Membership Specialist
Jefferson-Lewis Bod. of REALTORS
03.2015 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Social Media Manager
Alexandria Bay Chamber Of Commerce
02.2014 - 11.2014
- Responded to audience inquiries and feedback to enhance customer satisfaction and brand reputation.
- Monitored social media metrics to assess campaign effectiveness and guide future initiatives.
- Developed engaging content that increased audience interaction across all platforms.
- Fostered relationships with followers to cultivate a loyal online community.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Increased follower engagement with interactive content and timely responses to comments.
Administrative Assistant
Mead Optical
04.2012 - 02.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Associate of Applied Science - Hospitality And Tourism Management
Jefferson Community Collage
Watertown, NY05-1999
Skills
- Active member engagement
- Verbal and written communication
- Membership processing
- Written and oral communication
- Reception management
- Team Training
- Staff scheduling
- Membership recruitment
- Partnership development
- Database management
- Tour leadership
- Membership promotions
- Member service and support
- Member recruitment
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Understanding customer needs
- Customer service excellence
- Organizational skills
- Team collaboration
- Shipping and receiving
- Calm under pressure
- Active listening
- Effective communication
- Decision-making
- Problem resolution
- Teamwork skills
- Customer relations
- Money handling
- Adaptability and flexibility
- Phone etiquette
- Microsoft office
- Call center experience
- Team building
- Data entry
- Task prioritization
- Stress tolerance
- Self motivation
- Product knowledge
- Customer relationship management
- Goal setting
- Professionalism
- MS office
- Time management abilities
- Record keeping
- Adaptability
- Written communication
- Professional telephone demeanor
- Billing procedures
- Customer data confidentiality
- Customer retention
- Sales and upselling
- Policies and procedures adherence
- Customer relationship management (CRM)
- Product sales
- Store maintenance
Affiliations
- Thousand Islands Young Leaders Organization 2007-2010
- Explore Clayton (representing Thousand Islands Museum) 2007-2010
- BOD Directors - Thousand Islands Museum 2005-2010
- Co-Chair -Rural Tourism Conference (State wide conference) 2006-2009
- BOD of Directors and Executive Secretary of NYSTVA (New York State Travel Vacation Association) 2005-2009 Chair,
- (Clayton) Food & Wine Festival 2005-2009
Timeline
Membership Coordinator
Antique and Classic Boat Society
03.2023 - Current
Membership Specialist
Jefferson-Lewis Bod. of REALTORS
03.2015 - 05.2023
Social Media Manager
Alexandria Bay Chamber Of Commerce
02.2014 - 11.2014
Administrative Assistant
Mead Optical
04.2012 - 02.2014
Associate of Applied Science - Hospitality And Tourism Management
Jefferson Community Collage
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