Kris-Ann Zimmer
Elmwood Park,NJ
Summary
Office management professional with a proactive and meticulous track record of optimizing administrative functions and fostering productive work environment with over 25 years of experience in the construction industry.
Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence, with skills in office software, scheduling, and resource management to meet changing needs. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
17
17
years of professional experience
Work History
Office Manager & Operations Assistant
RFS Commercial, Inc.
06.2018 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Provided administrative support with accurate document preparation and data entry.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Provided exceptional customer service when addressing high volume of client inquiries or concerns via phone calls or email correspondence.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Assisted operations manager with planning of routine operations and special projects.
- Streamlined sales and operations processes for improved efficiency and customer satisfaction.
- Optimized scheduling and resource allocation for significant efficiency gains in project execution.
- Managed inventory control, ensuring stock levels were maintained to support daily operations effectively.
- Performed wide-ranging administrative, financial and service-related functions.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Supported financial operations by processing invoices and payments, maintaining accurate budget records.
- Answered and managed high volume of incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Trained and supervised employees on office policies and procedures.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy asks.
Administrative Assistant
C-K Air Conditioning, Inc
04.2017 - 06.2018
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and effectively communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes follow-ups and customer communication.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Answered multi-line phone system, routing a high volume of calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Sales Assistant/Assistant to Vice President
Hamiltonair Company, Inc
07.2008 - 02.2016
- Managed executive calendars, scheduling meetings and appointments to optimize time.
- Improved information flow between departments by serving as a liaison between the Vice President and other executives or team members.
- Demonstrated adaptability by seamlessly adjusting to shifting priorities while maintaining focus on long-term goals set forth by the Vice President.
- Supplied sales support to sales force of four (4) sales reps.
- Manage installation team, proofread & sent proposals, created proposals when needed, prepared contracts, change orders, letters, memos and invoices.
- Assisted project managers to complete projects on time and budget.
- Facilitated equipment and materials purchases from various vendors & coordinate deliveries with installation team.
- Handled customer and contractor inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
- Built rapport with repeat customers contractors and vendors, fostering long-term loyalty to the brand.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
Undergraduate Certificate - Medical Billing and Coding
DeVry University
10.2019
Medical Office Management - undefined
Perdue Global/Kaplan University
12.2016
High School Diploma -
Hudson County Vocational Technical School
NJ06.1995
Skills
- Exceptional organization
- Exceptional Communication
- Ability to adapt to changes
- Ability to learn quickly
- Conflict management
- Internet research
- Time Management
- Keen sense of urgency
- Customer Service
- Customer and Vendor relationship management
- Data Entry
- Confidentiality Management
- Office administration
- Scheduling and calendar management
- Clear oral/written communication
- Document management
- Contract administration
- Proposal writing
- Presentation design
- Office management software
- Good judgment
Timeline
Office Manager & Operations Assistant
RFS Commercial, Inc.
06.2018 - Current
Administrative Assistant
C-K Air Conditioning, Inc
04.2017 - 06.2018
Sales Assistant/Assistant to Vice President
Hamiltonair Company, Inc
07.2008 - 02.2016
Medical Office Management - undefined
Perdue Global/Kaplan University
Undergraduate Certificate - Medical Billing and Coding
DeVry University
High School Diploma -
Hudson County Vocational Technical School
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