Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kris-Anne Vogel

Killingworth

Summary

Dynamic professional with a strong work ethic and proven customer service skills, honed at a young age in the restaurant industry. Recognized for maintaining high satisfaction ratings through efficient order completion and attention to detail. Adept at planning and organization, I thrive in fast-paced environments, consistently exceeding expectations and enhancing client experiences.

Overview

16
16
years of professional experience

Work History

Instacart Shoppr

Instacart
08.2024 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
  • Worked productively with customers to meet order requirements and service expectations.
  • Increased customer satisfaction by providing timely and efficient grocery shopping services.

Client Support Specialist

Continuum of Care
02.2025 - 08.2025
  • Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
  • Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
  • Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
  • Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.
  • Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
  • Provided comprehensive training to new team members, ensuring high level of service quality and knowledge across team.
  • Strengthened client trust and confidence by providing personalized support solutions tailored to individual needs and challenges.
  • Managing community integration.
  • facilitating psychoeducational groups
  • Assist individuals with daily personal routines and promts for daily living skills.
  • Monitor medical concerns and observe interactions with medication. observe medication is taken as directed.
  • Ensure living spaces are safe, sanitary well organized.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Cross-trained and provided backup support for organizational leadership.
  • Sought ways to improve processes and services provided.

Client Services Associate

Paramount Wellness
03.2024 - 04.2024
  • Assisted with medication administration under the supervision of licensed healthcare professionals to ensure residents received proper dosages on schedule.
  • Participated in ongoing professional development opportunities to stay up-to-date on best practices within the residential services field continually improving my skills as an aide.
  • Improved resident satisfaction by providing exceptional care and assistance with daily living activities.
  • Enhanced the quality of life for residents through compassionate interactions and personalized support.
  • Advocated on behalf of residents when necessary, working with external agencies to secure additional resources or support services as needed.
  • Maintained documentation.

Production Worker

Whelen Engineering Co
12.2021 - 03.2024
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.

Bartender

Thirsty Gull LLC.
03.2020 - 11.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Supervisor

Junes Outback Pub
02.2010 - 03.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
  • Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
  • Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
  • Developed strong relationships with suppliers, negotiating favorable pricing on beverage orders.
  • Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

High School Diploma -

Haddam-Killingworth High School
Higganum, CT

No Degree - Recovery Coach Credential

CCAR
On Line 35 Hour Course
03-2023

Skills

  • Strong work ethic
  • Reliability and punctuality
  • Hospitality and accommodation
  • Attention to detail
  • Customer service
  • Planning and organization
  • Documentation and reporting
  • Upbeat and outgoing attitude
  • Flexible schedule

Timeline

Client Support Specialist

Continuum of Care
02.2025 - 08.2025

Instacart Shoppr

Instacart
08.2024 - Current

Client Services Associate

Paramount Wellness
03.2024 - 04.2024

Production Worker

Whelen Engineering Co
12.2021 - 03.2024

Bartender

Thirsty Gull LLC.
03.2020 - 11.2021

Supervisor

Junes Outback Pub
02.2010 - 03.2020

High School Diploma -

Haddam-Killingworth High School

No Degree - Recovery Coach Credential

CCAR

Similar Profiles

CREATE PROFILE
Kris-Anne Vogel