Kris Arpino
Framingham,Massachusetts
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
24
24
years of professional experience
Work History
HR Administrator
TJX Companies
11.2020 - Current
- Maintains current knowledge of all applicable leave and accommodation laws including federal/national, state/provincial and local laws in the US
- Review and process Personal and unpaid leaves using Service Now and Oracle
- Maintain information/documentation in Service Now and Oracle to track and ensure accurate and timely case management
- Preserve confidentiality of employee medical documentation and files
- Evaluated medical documentation to determine eligibility for various types of leaves, maintaining strict confidentiality standards.
- Served as a point of contact for employees seeking information about their leave options, providing knowledgeable assistance in navigating complex situations.
- Managed complex medical leaves, ensuring proper documentation and compliance with company policies and relevant laws.
- Managed FMLA leave requests, balancing employee needs with organizational requirements for productivity.
- Exceed key metrics and objectives within the FMLA team
- Enhanced employee satisfaction by effectively managing leave of absence requests and providing timely responses.
- Streamlined the leave of absence process for increased efficiency, leading to reduced processing time and errors.
- Maintained up-to-date knowledge on federal and state laws governing employee leaves, ensuring companywide compliance at all times.
- Provided compassionate support to employees experiencing personal or family medical issues, easing the stress of navigating leave processes.
Technology Consultant
Paytronix
03.2018 - 08.2018
- Demonstrated an in-depth understanding of the customer service cycle and remained focused on customer satisfaction throughout all stages
- Achieved established customer service and margin goals
- Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
- Met key metrics and objectives for clients to clearly define measurements of success
- Anticipated and researched potential customer technical requirements and served as a liaison between customers and the company
- Provided strategic customer relationship management, managed expectations and developed customer solutions
- Cultivated customer requirements by assessing needs, identifying pain points, and ensuring satisfaction to secure recurring business for the company
- Established strong relationships with stakeholders, ensuring seamless communication and collaboration throughout project lifecycles.
- Created information- and resource-management systems to streamline performance and improve speed and accuracy of caseload research and management
- Reinforced staff expertise by providing training and development to new employees.
Manager, Experience Team/Project Manager/Senior Client Support Specialist
Boston Logic
03.2015 - 10.2017
- Managed all areas of project operations for the deployment of Boston Logic’s software platform
- Orchestrated all bottom-line factors, including project vision, long-range strategic planning, and program management processes
- Maintained exceptional relationships with key clients, addressing inquiries of current and potential shareholders, communicating with various teams on key initiatives, and ensuring client satisfaction
- Proactively sought opportunities and made improvements in operations to adjust to constantly changing priorities leading to an improvement in customer care efficiency
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensured current established and approved workflows were being followed by reviewing feedback from senior leadership and identifying areas in most need of correction to remain in compliance with company, state, and federal laws
- Implemented training and compliance programs for maintaining and improving professional and technical qualifications of staff, leading to an increase in compliance enforcement cost effectiveness.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Compliance Officer
Sagent Healthcare
04.2014 - 12.2014
- Streamlined credentialing processes by implementing efficient tracking systems and reducing paperwork.
- Maintained up-to-date knowledge of industry regulations, ensuring ongoing adherence to best practices in provider credentialing.
- Established strong relationships with external agencies, streamlining communication regarding provider credentials and facility statuses.
- Enhanced compliance with industry standards by conducting thorough audits of credential files.
Credentialing Coordinator
Maxim Healthcare
01.2012 - 01.2014
- Streamlined the credentialing process by implementing an efficient tracking system for medical staff applications.
- Improved turnaround times for processing credentials by diligently reviewing and verifying provider eligibility.
- Enhanced the organization''s reputation through meticulous maintenance of accurate, up-to-date records on all affiliated providers.
- Collaborated with department heads to develop a comprehensive credentialing policy, ensuring compliance with industry standards.
- Reduced errors in documentation by thoroughly auditing provider files for completeness and accuracy.
Project/Office Manager
Patel DMD/Boston Implant Institute
01.2012
Restaurant Manager
Baker’s Best
01.2011
Administrative Assistant/Paralegal
Yellin and Goldner
01.2010
Administrative Assistant
Synergistics/Millennium Group
01.2010 - 01.2011
Concessions Supervisor
Gillette Stadium
01.2009 - 01.2011
Cook/Team Captain
Mythos Restaurant Universal Studios
01.2007 - 01.2010
Human Resources Clerk
Entegee
05.2000 - 08.2003
Education
Associate of Arts -
Le Cordon Bleu
Associate of Arts - Italian
University of South Florida
Tampa, FLSkills
- Microsoft Office
- Federal Regulations
- Industry Standards
- Tracking Leave
- Onboard New Hires
- FMLA Knowledge
- Project Management
- Staff Training
- Administrative Support
- Team Player
Timeline
HR Administrator
TJX Companies
11.2020 - Current
Technology Consultant
Paytronix
03.2018 - 08.2018
Manager, Experience Team/Project Manager/Senior Client Support Specialist
Boston Logic
03.2015 - 10.2017
Compliance Officer
Sagent Healthcare
04.2014 - 12.2014
Credentialing Coordinator
Maxim Healthcare
01.2012 - 01.2014
Project/Office Manager
Patel DMD/Boston Implant Institute
01.2012
Restaurant Manager
Baker’s Best
01.2011
Administrative Assistant/Paralegal
Yellin and Goldner
01.2010
Administrative Assistant
Synergistics/Millennium Group
01.2010 - 01.2011
Concessions Supervisor
Gillette Stadium
01.2009 - 01.2011
Cook/Team Captain
Mythos Restaurant Universal Studios
01.2007 - 01.2010
Human Resources Clerk
Entegee
05.2000 - 08.2003
Associate of Arts -
Le Cordon Bleu
Associate of Arts - Italian
University of South Florida
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