Summary
Work History
Education
Skills
Software
Timeline
Certification
Overview
Generic
KRIS BARBOUR

KRIS BARBOUR

Client Success Manager
Austin,TX

Summary

Trustworthy Client Success Manager focused on increasing revenue and customer satisfaction with a consultative and persistent approach. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications.

Work History

Client Relationship Manager

Alvaria Software
02.2022 - 10.2023
  • Developed strong relationships with customers, serving as their main point of contact and advocate fosterling customer trust by addressing concerns and needs using targeted problem-solving.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Drive outcomes and demonstrate ROI to key stakeholders throughout client life-cycle.
  • Facilitated customer meetings with internal experts on technical product adoption & strategic configuration tactics.
  • Proactively identified and delivered value-added services and solutions to clients, such as training, best practices, and new product features.
  • Planned and delivered Quarterly Business Reviews

Service Delivery Manager

Calero Software
10.2016 - 03.2020
  • Managed portfolio of 20-25 Enterprise Customers with ARR of 5M
  • Developed strong relationships with all internal divisions to drive solutions that improve client satisfaction
  • Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
  • Deliver Quarterly Business Reviews
  • Oversee daily operations of Service Delivery Team of 12 employees

Client Success Manager

Tangoe Software
01.2014 - 07.2016
  • Functioned as main point of contact for partner clients
  • Conducted client quarterly business reviews
  • Managed client escalations to ensure appropriate and timely resolution
  • Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.

Senior Client Finance Manager

WPP Group - ADPeople Worldwide
03.2008 - 09.2013
    • Managed accurate and timely media and production billings in accordance with client contract and scope of work
    • Developed and implemented company's process and workflow including creating process automations fostering continuous improvement
    • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.

Billing Manager

Omnicom Group -GSD&M Advertising Agency
01.1996 - 11.2007
    • Oversaw processing, distribution, accuracy verification, and maintenance of all production and media billing for multiple clients including Dreamworks, Southwest Airlines, and US Air Force
    • Reviewed monthly aging and assisted in collections
    • Client contracts review and set up new clients in billing system
    • Rolled out process improvements which streamlined process and reduced unnecessary waste
    • Supported financial director with special projects and additional job duties

Education

Bachelor of Arts -

The University of Texas
Austin, TX
05.2001 -

Skills

    Relationship cultivation and retention

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Software

Salesforce

JIRA

Slack

NetSuite

SharePoint

Cornerstone

ADP

Microsoft Office

Timeline

Client Relationship Manager

Alvaria Software
02.2022 - 10.2023

Service Delivery Manager

Calero Software
10.2016 - 03.2020

Client Success Manager

Tangoe Software
01.2014 - 07.2016

Senior Client Finance Manager

WPP Group - ADPeople Worldwide
03.2008 - 09.2013

Bachelor of Arts -

The University of Texas
05.2001 -

Billing Manager

Omnicom Group -GSD&M Advertising Agency
01.1996 - 11.2007

Certification

SIX SIGMA GREEN BELT

Overview

28
28
years of professional experience
3
3
Certificates

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KRIS BARBOURClient Success Manager