Kris Bradshaw
Orlando
Summary
Highly motivated, results oriented professional professional with a proven track record at Full Sail University. Experienced in strategic decision-making and problem-solving. Demonstrates an ability to communicate in an affective manner and uphold core company values and standards. Willingness to take on added responsibilities to meet personal and team goals.
Overview
13
13
years of professional experience
Work History
Academic Advisor
Full Sail University
03.2022 - Current
- Advise students on academic policies and procedures, including withdrawals, interruptions of training, changes in enrollment, and satisfactory academic progress.
- Monitor student performance and proactively reach out to those with low GPAs, poor attendance, or minimal class involvement.
- Initiate and process academic paperwork such as Withdrawal Forms and Interruption of Training documentation.
- Collaborate with Course Directors, Academic Coordinators, Academic Success teams, and Registrars to ensure coordinated student support.
- Assist students in navigating university systems, accessing available resources and finding creative solutions to their challenges.
- Provided support and guidance to students experiencing academic and personal troubles.
Online Admissions Representative
Full Sail University
01.2018 - 03.2022
- Field and service prospective students, engage in compliant and customer-service oriented interviews, and recommend students for enrollment when they have been determined to be a strong candidate for admission.
- Accurately and completely explain educational programs, expected outcomes, student services, and financial considerations (at a compliant level) to potential students, their parents, and other internal and external clients.
- Inquire with all prospective students regarding the verification and discovery phases and complete follow-up calls to ensure they satisfactorily meet deadlines.
Customer Service Representative
Full Sail University
09.2016 - 01.2018
- Provide excellent customer-service to all callers by asking clarifying questions that help agents best assess which university department can service their needs.
- Be a Full Sail University ambassador embracing our unique educational model, while maintaining the highest level of integrity, professionalism, and customer service
- Serve as a liaison to current and prospective students by reviewing their needs and accurately documenting calls to the appropriate department to resolve individual concerns.
- Perform front desk services in all guest-facing areas by displaying a positive and welcoming demeanor.
Customer Service Representative
Aon Hewitt
04.2016 - 08.2016
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Managed complex customer interactions, ensuring timely resolutions and consistent follow-ups.
- Verified and monitored dependent eligibility for multiple clients.
- Make outbound calls to resolve customer grievances.
- Answered incoming calls from potential customers regarding the verification process.
Shipping Clerk/Production Worker
Media Tech Plus
04.2013 - 02.2016
- Oversaw daily shipping operations, ensuring timely dispatch of products.
- Coordinated logistics with carriers to optimize delivery schedules.
- Managed inventory levels, utilizing warehouse management systems for accuracy.
- Streamlined packing processes, reducing handling time and material waste.
- Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
Education
High School Diploma -
Timber Creek High School
Orlando, FL08-2009
Skills
- Excellent oral and written communication
- Strategic Decision-making
- Proficiency in Salesforce and Microsoft Software
- Problem-solving
- Critical thinking
- Attention to detail
Timeline
Academic Advisor
Full Sail University
03.2022 - Current
Online Admissions Representative
Full Sail University
01.2018 - 03.2022
Customer Service Representative
Full Sail University
09.2016 - 01.2018
Customer Service Representative
Aon Hewitt
04.2016 - 08.2016
Shipping Clerk/Production Worker
Media Tech Plus
04.2013 - 02.2016
High School Diploma -
Timber Creek High School