Kris Cameron
Plymouth,MN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager – Disaster Recovery, Data Protection and Monitoring/Tools - Managed Services
OneNeck
11.2020 - Current
- Developed Disaster Recovery product with a succinct team to offer as a managed and unmanaged product
- Managed Services - Deliver data protection managed services to customers through direct leadership of the backup/data protection and monitoring teams including eight individuals across varied seniority and technical experience
- Manage to a set budget, including planning for future years, and address deltas for current year
- Focus on sunsetting/retiring software/environments
- Deliver on organizational KPIs with consistent success
- Managed multiple incidents involving anywhere between one and many customers
- Focused on restoration, then resolution
- Putting together team schedules for multiple days
- Writing Key Finding Reports (KFRs) and reviewing for clarity
- Support Services – Collaborated with multiple teams to develop an Azure Cloud Support Services service
- Build Virtual Team through multiple technologies and physical teams
- Develop minimally viable product (MVP)
- Establish support plans
- Vendor Management – Work with multiple vendors through contracting and re-contracting processes
- Evaluate vendors through POC process
- Work with vendors through deployment
- Ensure SLAs are met and managed to
- Meet with vendor account teams as the OneNeck stakeholder
- People Leadership – Coach and mentor teams through difficult situations, including staffing limitations, vendor concerns, performance management, and other opportunities, including developing individuals into leadership.
Supervisor – Data Protection, Desktop as a Service and Interns - Managed Services
OneNeck
04.2018 - 11.2020
- Delivered data protection and Citrix managed services to customers through direct leadership of the backup/data protection, Citrix, and Interns teams including ten individuals across varied seniority and technical experience
- Developed Intern Program
- Managed multiple projects regarding sunsetting varied environments and standing up new environments/software
- Lead team through multiple customer-impacting events lasting multiple months
- Took leadership role within supervisor team to manage complicated incident management schedule
- Managed multiple incidents involving between one and many customers
- Focused on restoration, then resolution
- Putting together team schedules for multiple days
- Writing Key Finding Reports (KFRs) and reviewing for clarity.
Sr. Service Delivery Manager
OneNeck
08.2014 - 04.2018
- Provide Customer management for a leading enterprise managed hosting provider whose services include Hosted Application Management, Cloud Services, Managed Hosting and Infrastructure Services
- Provide consultative leadership to help customers translate their business objectives into technology solutions
- Develop and manage Customer relationships for incremental revenue and account growth
- Interface between the Customer, Legal, Operations, and Service Delivery
- Understand customer’s business model to identify business opportunities, delivery requirements & contribute to customer’s overall strategic business plan
- Analysis of Delivery performance to Customer including deliverables and SLA achievement
- Ensure customer satisfaction and Service Excellence targets are met
- Manage account delivery escalations
- Lead Customer Operations Manager and Operations team to coordinate contribution to new business, add-on, and daily support activities
- Work with Project Management team to ensure implementations are on time and on budget.
Sales Representative - Inside
OneNeck
09.2012 - 08.2014
- Supported multiple Account Executives
- This includes preparing sales orders, assisting with customer issues as they arise, opening tickets, and many other duties as needed
- Also, I prepared sales reports for executive management and assisted with projects as requested.
Project Manager/Account Manager
Xiotech
12.2006 - 10.2011
- Supported 7 Account Executives throughout the Midwest
- This includes upselling customers while providing exceptional customer service
- Worked through to end of delivery/project to ensure quality delivery.
Education
Bachelor of Arts - Organizational Leadership
Bethel University
Saint Paul, MN05.2009
Skills
Team Leadership
Complex Problem-Solving
Staff Training and Development
Strategic Planning
Operations Management
Project Management
Cross-Functional Teamwork
Customer Relationship Management (CRM)
Performance Management
Policy Implementation
Product Management
Certification
- ITIL Certification
Timeline
Manager – Disaster Recovery, Data Protection and Monitoring/Tools - Managed Services
OneNeck
11.2020 - Current
Supervisor – Data Protection, Desktop as a Service and Interns - Managed Services
OneNeck
04.2018 - 11.2020
Sr. Service Delivery Manager
OneNeck
08.2014 - 04.2018
Sales Representative - Inside
OneNeck
09.2012 - 08.2014
Project Manager/Account Manager
Xiotech
12.2006 - 10.2011
Bachelor of Arts - Organizational Leadership
Bethel University
- ITIL Certification
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