Kris Christensen
Grand Island,NY
Summary
Results-oriented business leader with more than 15 years of experience in day-to-day sales and operations management. Proven ability in creating value for customers and profitability for company. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
15
15
years of professional experience
Work History
General Manager
BraunAbility Arch Retail
03.2023 - 01.2025
- Developed and implemented strategies to increase sales and profitability resulting in overall year-to year sales growth of 17.5% and EBITA growth of 9.9%.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased vehicle sales revenue by 9.1% and total vehicle sales by 16% including increased in sales of pre-owned vehicles by 33%.
- Implemented operational strategies and effectively built customer and employee loyalty.
Business Development Director
Fuccillo Automotive Group/Maguire Auto Group
07.2019 - 01.2023
- Helped increase dealership sales growth by 79 percent, Year End 2018 to Year End 2022
- Increased internet sales growth by 61 percent, 2019 to 2022.
- Created day-to day operating procedures for reaching out to customers via telephone, email, text and social media.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Key role in best sales month in 15-year history of dealership (March 2022) and best sales year (2022) despite inventory challenges.
- Assumed responsibility (January 2022) for building customer retention and creating more opportunity for service department.
- Responsible for training showroom and internet sales consultants in all phone sales procedures; training and production of digital sales tools; training and maintenance of CRM.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors
Senior Loan Servicing Specialist
Marlette Funding
07.2013 - 06.2019
- Responsible for making first contact with customer, gathering all necessary documentation and completing loan process.
- Affirmed loan document accuracy to protect lenders from potential fraud
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Submitted loan applications to underwriter for verification and recommendations.
Senior Property Manager
Clover Management Group
08.2009 - 07.2013
- Increased overall occupancy of properties from 86 percent to 100 percent.
- Maintained occupancy levels of 98 percent or greater from February 2010 to March 2013.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Analyzed and evaluated monthly and quarterly financial statements.
Education
Bachelor of Arts - Public Communications
SUNY Buffalo State
Buffalo, NYSkills
- Reporting familiarity
- Sales professional
- Human resources knowledge
- Relationship building and management
- Revenue Generation
- Verbal/written communication
- Business Development
- Staff Management
- Customer service awareness
- Lead Generation
- Process Improvement
- Customer Complaint Resolution
- CRM Platforms
- Operational Efficiency
- Training and Development
- Team Leadership
Timeline
General Manager
BraunAbility Arch Retail
03.2023 - 01.2025
Business Development Director
Fuccillo Automotive Group/Maguire Auto Group
07.2019 - 01.2023
Senior Loan Servicing Specialist
Marlette Funding
07.2013 - 06.2019
Senior Property Manager
Clover Management Group
08.2009 - 07.2013
Bachelor of Arts - Public Communications
SUNY Buffalo State
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