Summary
Overview
Work History
Education
Skills
Timeline
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Kris Cooper

137 E. Pearl Street, Findlay,OH

Summary

Human resources manager offering several years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals. Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy. Experienced recruiting leader well-versed in finding qualified candidates to close workforce gaps. Proficient in both offline and online recruitment strategies. Desiring a long-term position with the opportunity to grow with the team. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

39
39
years of professional experience

Work History

Director of Recruiting and Onboarding

Chick-fil-A
Findlay, Ohio
09.2023 - Current
  • Assisted in employee recruitment, hiring and interview processes.
  • Developed and implemented recruiting strategies to attract top talent.
  • Tracked progress of open positions against established timelines.
  • Conducted interviews with potential candidates and evaluated their qualifications.
  • Aligned HR policies with federal and local regulations.
  • Developed and managed recruitment process, sourcing candidates each year to fill key positions.
  • Served as a point of contact for candidates throughout the interview process providing timely feedback.
  • Collaborated with HR staff on employee relations issues related to recruitment such as policy development and implementation.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed household errands and other essential duties.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized various software and tools to streamline processes and optimize performance.

Assistant General Manager

Panera Bread
Findlay, Ohio
06.2019 - 09.2023
  • Motivated and led team members to work together to achieve targets.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Analyzed sales data to identify trends and opportunities for growth.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Coordinated with the General Manager to develop and implement strategic plans.
  • Oversaw daily operations, ensuring efficiency and compliance with company standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Ensured that customer service standards were met or exceeded at all times.
  • Oversaw facility maintenance and repairs to ensure a high standard of presentation.
  • Ensured compliance with health and safety regulations to maintain a safe working environment.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Initiated cost-saving measures to optimize operational expenses and increase profitability.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Maintained accurate records of employee attendance, payroll information, sales figures.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Managed team schedules, delegations, and performance evaluations to optimize productivity.
  • Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Participated in recruitment, interviewing, and hiring processes to build a strong team.
  • Ensured compliance with all applicable laws and regulations related to employment practices.
  • Prepared weekly schedules for staff members based on their availability.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Oversaw payroll preparation and administration for staff.
  • Provided training, guidance, and support to staff members on proper procedures and policies.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Developed and maintained relationships with suppliers, vendors, and community partners.

Assistant Manager - HR

Kroger's Grocery
Fostoria, Ohio
10.2017 - 06.2019
  • Communicated with supervisors to plan and review employee evaluations.
  • Recruited applicants for vacancies to fill open positions with qualified staff.
  • Developed and implemented HR strategies to improve employee engagement and retention.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Administered employee benefits and led open enrollment process, informing and coaching employees.
  • Developed employee orientation and training programs for new hires.
  • Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Proactively identified and solved complex HR problems that impacted operations management and business direction.
  • Coordinated workers' compensation insurance and managed claims.
  • Assisted in the development of policies related to human resources management.
  • Identified operational weaknesses to improve or innovate people, programs and processes.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
  • Collaborated with other departments to create a positive work environment that promotes collaboration among teams.
  • Assisted in employee recruitment, hiring and interview processes.
  • Prepared reports summarizing recruitment activities, turnover rates, absenteeism trends.
  • Reviewed applications for positions within the company according to pre-determined criteria.
  • Handled employee discipline and termination to address policy infractions.
  • Suggested promotions and wage increases according to employee performance.
  • Created and implemented employee retention strategies.
  • Conducted recruitment process for new hires, including job postings, interviews and background checks.
  • Managed performance reviews, disciplinary actions and salary negotiations.
  • Monitored attendance records and leave requests for accuracy and completeness.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Aligned HR policies with federal and local regulations.
  • Conducted employee performance reviews and implemented corrective actions to increase productivity.
  • Responded promptly to employee inquiries about policies or procedures.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
  • Coordinated training programs for new employees and existing staff members.
  • Recruited new employees and built relationships, driving visibility.
  • Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
  • Scheduled meetings with employees to address concerns and grievances.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Provided guidance on labor law regulations to ensure compliance with applicable laws.
  • Helped with employee transfers and referrals.
  • Ensured compliance with all state and federal employment laws including wage and hour regulations.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed routine maintenance and repair.

Assistant Manager

Fresh Encounter
McComb, Ohio
07.2007 - 10.2017
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Implemented quality control measures to uphold company standards.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved conflicts between team members in an effective manner.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Recruited and trained new employees to meet job requirements.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Established processes for monitoring customer satisfaction levels.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Created reports on sales trends, inventory levels, and financial data.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Assigned work and monitored performance of project personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Communicated regularly with customers to gain insights into their needs.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed household errands and other essential duties.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.

Meat Department Clerk

Meijer
Findlay, Ohio
05.1986 - 05.2016
  • Maintained a clean and orderly work area in accordance with health and safety regulations.
  • Monitored stock levels to ensure adequate supply was available at all times.
  • Recorded temperature readings of coolers and freezers on a daily basis.
  • Ordered supplies when needed for the Meat Department including packaging materials.
  • Provided customer service and answered customer questions regarding the selection, quality, and pricing of meats.
  • Unloaded deliveries from vendors into store storage areas or onto shelves in the department.
  • Assisted customers in selecting cuts of meat according to their needs.
  • Weighed, packaged, priced and labeled items for sale in the department.
  • Stocked shelves with merchandise to ensure optimal inventory levels were maintained.
  • Received daily shipments of fresh meat products from suppliers.
  • Cleaned equipment such as knives, slicers, grinders, scales, wrapping machines.
  • Ensured product rotation to maintain freshness, checked expiration dates and removed outdated items.
  • Performed other duties as assigned by management such as stocking frozen foods section or helping out other departments during peak hours.
  • Participated in weekly inventory counts by counting merchandise in each cooler and freezer compartment.
  • Adhered to company policies regarding safe handling of hazardous materials.
  • Helped department manager reach meat department sales and profit goals, monitored and complied with quality assurance standards and maintained safe, clean environment.
  • Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
  • Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
  • Responded to customer questions with friendly and knowledgeable service about cuts and types of meat.
  • Recommended meat items to customers in response to expressed needs or preferences, offered samples and cheerfully cut meats to customer's specifications.
  • Assessed food for freshness before stocking cases or rotating products.
  • Reviewed dates on product labels to take appropriate action.
  • Reported out-of-stock products to appropriate personnel.
  • Performed variety of tasks to enhance customer shopping experience.
  • Maintained proper food temperatures for various products.
  • Practiced sanitation procedures by maintaining clean and neat work area.
  • Maintained product knowledge to respond to customer questions and make suggestions.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.

Education

High School Diploma -

Hope Temple
Findlay, OH
05-1985

Computer Course

Millsteream
Findlay, OH

Skills

  • Job description development
  • Employee Onboarding
  • Data-driven decision making
  • Referral programs
  • Applicant tracking systems
  • Positive and constructive feedback
  • Handling escalations
  • Customer relations
  • Problem-solving
  • Conflict resolution
  • Time management
  • Recruiting and interviewing
  • Customer service and satisfaction
  • Employee scheduling
  • Customer service

Timeline

Director of Recruiting and Onboarding

Chick-fil-A
09.2023 - Current

Assistant General Manager

Panera Bread
06.2019 - 09.2023

Assistant Manager - HR

Kroger's Grocery
10.2017 - 06.2019

Assistant Manager

Fresh Encounter
07.2007 - 10.2017

Meat Department Clerk

Meijer
05.1986 - 05.2016

High School Diploma -

Hope Temple

Computer Course

Millsteream

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Kris Cooper