Kris Davenport

Provisioned and maintained network trunks and codes within Verizon switches for local, toll, and long-distance traffic.

Collaborated with cross-functional teams to gather and analyze project requirements efficiently.

• Implemented rigorous testing procedures to ensure programs were working correctly and efficiently.
• Analyzed NPA/NXX codes and trunking programs to identify efficiency improvements.
• Served as lead on 988 Suicide Hotline Project, coordinating efforts across multiple states including NJ, MA, and MD.
• Facilitated training for three peers, customizing to each of their individual needs.
• Worked closely with System Support to help with system automation.

Worked in a wide range of Verizon legacy switches including 5ess, DMS100/DMS200/C20/CS2, EWSD, and DMS10 technologies.

Proficient in key telecommunications systems and tools, including TIRKS, NEDAS, MTS, Telepath, TCOMS, LTTS, LRTE7, and Starweb.

I am a quick learner with great organizational skills, and interpersonal attributes.

Local Number Portability – I temporarily worked in the LNP Department during a strike with no prior experience of the systems or processes.

Responsibilities – doing all translations in ten assigned switches which entailed provisioning and maintaining trunk groups and codes, PRI, Flexpath, Centrex, and Direct Inward/Outward Dialing, and tariff driven projects.

Provisioned and maintained line translations for all customer types, including POTS and ISDN.

Served as primary contact for inquiries, ensuring timely resolutions.

• Trained new hires on procedures and systems to enhance team capability.
• Managed translations for small and large business customers, Centrex, multiline hunt groups, and ACD.