Kristen Dixson

I recently worked with Empower who acquired Mass Mutual Retirement service (previously Merrill Lynch and Princeton Retirement Group). Through the course of acquired companies, I learned to adapt and work to ensure our customers were taken care of regardless of the changes in systems and business changes.

Effective Client Services manager with 25+ accumulative years of customer service, sales and staff management experience. Proven leadership skills and demonstrated passion for applying best practices and promoting continuous improvement to drive results.

Leverages cross-functional personnel, technology and reporting metrics to improve customer experiences and contribute to company success and growth.