Kris Fox
Hemlock,MI
Summary
I have numerous years in data entry, accounts receivable, vendor relations, and management experience. I have experience in Microsoft excel and outlook. I can type 55wpm and am skilled for 10key operations. I also have years of customer assistance experience along with dealing with high stress situations and switchboard capabilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
PA Claims Processor
MSX International Inc.
Irvine, CA
11.2023 - Current
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Reviewed and verified insurance policy information to assess coverage and determine appropriate claims processing procedures.
- Corresponded with providers regarding any missing or incomplete documentation needed for successful adjudication of claims.
GM TAC NON-TECHNICAL CASE CLOSER
Morley Companies, Inc.
Saginaw
08.2017 - Current
- Being a non-technical case closer in TAC I am responsible to close cases of a non-technical nature
- I verify and audit vehicle repair cases
- I am also responsible for following up on all agent and documentation feed backs from GM dealers
- My knowledge for vehicle repairs grows every day.
Roadside Analyst
Morley Companies, Inc./ General Motors
Saginaw
04.2014 - Current
- I audit all roadside claims for GM vehicles
- I verify that the required information is in each claim and also make sure that it meets all guidelines set up by the GM Business Rules
- Once all aspects of the claim are reviewed I would then pay or deny the claim
- I also work a monthly paid claims report and send off weekly reports to Mgt.
Emergency Dispatch Operator
Morley Companies, Land Rover, Jaguar
Saginaw
01.2014 - Current
- I respond to inbound emergency roadside assistance calls
- Once I ensure the caller is ok we proceed with locating the customer and getting the right assistance to their location
- I then follow up with customers to ensure they have been taken care of.
Production Worker
Nexteer Automotive
Saginaw
01.2011 - 01.2014
- Production of car parts
- Assembly line and CNC machining
Rtv Manager
Home Depot Inc.
Saginaw
02.1996 - 12.2009
- As a Department Head and RTV manager I was responsible for scheduling of associates and shipments
- I was responsible for purchasing of supplies and store products along with balancing a monthly budget
- I was responsible for Key Receiving of all merchandise and supplies along with getting Return Authorizations from vendors on damaged merchandise
- I also worked in bookkeeping balancing all cash intake for the day
- I was also able to work the Special Services desk which allowed me to follow up on all customer orders.
Education
Some College (No Degree) - General
Delta College
Bay City, MISkills
- Microsoft Word and Excel 2013
- Typing over 50wpm
- 10 key operations
- Microsoft Office (Word, Excel, Outlook)
- Customer assistance
- Dealing with high-stress situations
- Switchboard capabilities
- Data entry
- Accounts receivable
- Vendor relations
- Management experience
- Assembly line
- CNC machining
- Database entry
- Invoice Processing
- Client Relations
- Report Writing
- Customer Service
- Schedule Management
- Office Supply Management
- Attention to Detail
- Communication Skills
- Resourceful
Timeline
PA Claims Processor
MSX International Inc.
11.2023 - Current
GM TAC NON-TECHNICAL CASE CLOSER
Morley Companies, Inc.
08.2017 - Current
Roadside Analyst
Morley Companies, Inc./ General Motors
04.2014 - Current
Emergency Dispatch Operator
Morley Companies, Land Rover, Jaguar
01.2014 - Current
Production Worker
Nexteer Automotive
01.2011 - 01.2014
Rtv Manager
Home Depot Inc.
02.1996 - 12.2009
Some College (No Degree) - General
Delta College
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