Professional with strong experience in customer support, prepared for this role. Skilled in conflict resolution, communication, and technical troubleshooting. Focused on team collaboration and achieving results, adapting to changing needs seamlessly. Reliable and approachable, with knack for building rapport and resolving client issues efficiently.
Provide support to regional sales manager and account executives for sales and marketing efforts, including coordination of Trade Shows, catering, networking events and sponsorships
Administration of systems that support the sales process (Salesforce, Vision, Front, CourtLink, Westlaw Edge, etc.)
Assist account executives with CourtLink and Westlaw Edge Reports
Assist account executives with salesforce edits/updates
Assign client MyVeritext portal accounts
Assist sales manager with monthly commissions and daily job tagging requests for account executives
Assist account executives with rate requests
Accounts Receivables/Collections Manager
Small Claims Representative in Court
Client Services
Customer Support
Trained our team of 15 to complete limited coverage policies necessary to obtain title insurance
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Coached team members in techniques necessary to complete title insurance policies.
Accounts Receivables/Collections Manager
Small Claims Representative in Court Client Services
Customer Support
Calendar Assistance
Marketing Duties
Proofreading
Assisted with new reporter onboarding