Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kris Gabora

Aliso Viejo

Summary

Professional with strong experience in customer support, prepared for this role. Skilled in conflict resolution, communication, and technical troubleshooting. Focused on team collaboration and achieving results, adapting to changing needs seamlessly. Reliable and approachable, with knack for building rapport and resolving client issues efficiently.

Overview

35
35
years of professional experience

Work History

Customer Support Associate

Veritext Legal Solutions
06.2016 - Current

Provide support to regional sales manager and account executives for sales and marketing efforts, including coordination of Trade Shows, catering, networking events and sponsorships


Administration of systems that support the sales process (Salesforce, Vision, Front, CourtLink, Westlaw Edge, etc.)


Assist account executives with CourtLink and Westlaw Edge Reports


Assist account executives with salesforce edits/updates


Assign client MyVeritext portal accounts


Assist sales manager with monthly commissions and daily job tagging requests for account executives


Assist account executives with rate requests

Account Manager

Barkley Court Reporters
10.2000 - 08.2003

Accounts Receivables/Collections Manager


Small Claims Representative in Court


Client Services


Customer Support

Limited Coverage Policy Team Lead

First American Title Insurance Co
01.1998 - 05.2000

Trained our team of 15 to complete limited coverage policies necessary to obtain title insurance


Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives


Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.


Coached team members in techniques necessary to complete title insurance policies.

Account Manager

Hahn & Bowersock Court Reporters
01.1991 - 12.1997

Accounts Receivables/Collections Manager


Small Claims Representative in Court Client Services


Customer Support


Calendar Assistance


Marketing Duties


Proofreading


Assisted with new reporter onboarding

Education

General Studies

Saddleback College
Mission Viejo, CA

Skills

  • Client Service Customer Support
  • Account Management
  • Team Lead Experience
  • Excellent Communication
  • Excellent Attention to Detail
  • Excellent Organizational Skills
  • Excellent Written Skills
  • Microsoft Word/Outlook Proficient T
  • Typing 80 wpm
  • 18 years experience in court reporting industry

Timeline

Customer Support Associate

Veritext Legal Solutions
06.2016 - Current

Account Manager

Barkley Court Reporters
10.2000 - 08.2003

Limited Coverage Policy Team Lead

First American Title Insurance Co
01.1998 - 05.2000

Account Manager

Hahn & Bowersock Court Reporters
01.1991 - 12.1997

General Studies

Saddleback College
Kris Gabora