Kris Gaggero
Bellingham
Summary
Motivated and dedicated leader with a strong commitment to maintaining high productivity standards to achieve project goals. Proven skills in managing relationships, providing ongoing support, and fostering growth. Adept at developing solid partnerships with staff at all levels to promote engagement and effective communication in team-oriented projects. Experienced in change management, facilitating and supporting successful change in various roles.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Clinic Manager
Children's therapy clinic
07.2014 - Current
- Managed daily operations of children's therapy clinic comprising 6 therapists and an administrative specialist.
- Oversaw administration of children's neurodevelopmental grant in partnership with State of Washington.
- Aggregated information to produce and present comprehensive year-end report for state submission.
Clinic Manager Senior - Pediatric Clinic
PEACEHEALTH ST. JOSEPH MEDICAL CENTER
03.2013 - Current
- Directed daily operations for Pediatric clinic with 21 Providers and 55 caregivers.
- Facilitated communication within the Pediatric hospitalist program to ensure consistent patient management.
- Partner with patients and caregivers for complaint resolution.
- Streamlined documentation of patient medical records through implementation of electronic health record.
- Maximized efficiency through effective budget maintenance and resource allocation.
- Employed lean concepts to reduce waste and enhance efficiency in patient flow.
- Organized community meetings from 2017-2019 to discuss the concept of a Children's Center in Whatcom County.
Operational Manager- COVID Vaccine Clinic
PeaceHealth
12.2020 - 09.2021
- Spearheaded development of process resulting in administration of 70,000 vaccines over nine months.
- Supervised daily activities across a multidisciplinary staff of 40 personnel.
- Ensured accurate reporting of vaccine usage to optimize inventory management.
Clinic Manager - OB/Gyn
PeaceHealth
09.2015 - 09.2017
- Coordinated operational management for a team of 11 providers and 21 caregivers in an OB/Gyn setting.
- Facilitated implementation of Centering program during group OB visits.
- Provided administrative support for the OB hospitalist program.
Center for Healthcare Improvement Coordinator
PeaceHealth
06.2009 - 02.2013
- Partnered with executives and managers to implement strategies achieving desired results.
- Guided professionals in implementing Lean, VSM, and A3 strategies.
- Designed innovative workflows to enhance service efficiency.
- Delivered training and guidance on continuous improvement methodologies.
- Coordinated and led the facilitation of Language of Caring Jumpstart trainings.
- Spearheaded creation of patient experience simulation for Cancer Center staff onboarding.
Hospice Program Volunteer
PeaceHealth
02.2011 - 12.2012
- Completed comprehensive 35-hour Hospice training program.
- Performed various tasks as required, enhancing patient experience.
Board President
CATCH THE SON PRESCHOOL
05.2008 - 05.2011
- Directed daily operations for preschool consisting of 75 families, encompassing registration and parent roles.
- Conducted monthly meetings with parents and board members.
- Oversaw allocation and upkeep of an $80,000+ annual budget.
- Implemented recovery measures to stabilize operations after identifying financial discrepancies within the school.
Medical Technologist
PeaceHealth St. Joseph Medical Center
05.1998 - 07.2009
- Delivered exceptional productivity with high accuracy across Hematology, Chemistry, Serology and Blood Bank.
- Contributed to change management initiatives for projects including Hematology RPI.
- Acted as sole staff member with cross-regional responsibilities on the integration team.
Education
Master of Arts - Organizational Development
ANTIOCH UNIVERSITY
12.2012
Bachelor of Science - Clinical Laboratory Science
UNIVERSITY OF MASSACHUSETTS
Lowell, MA06.1996
Skills
- Administrative leadership
- Operations management
- Healthcare administration
- Program management
- Patient flow
- Critical thinking
- Employee performance evaluations
- Schedule management
- Staff management
- Patient relations
- Process improvement
- Process implementation
Accomplishments
Peacehealth Mission and Values Award Winner 2014 for Respect
Certification
Lean Green Belt certification 2015
- Six Sigma Certification
Timeline
Operational Manager- COVID Vaccine Clinic
PeaceHealth
12.2020 - 09.2021
Clinic Manager - OB/Gyn
PeaceHealth
09.2015 - 09.2017
Clinic Manager
Children's therapy clinic
07.2014 - Current
Clinic Manager Senior - Pediatric Clinic
PEACEHEALTH ST. JOSEPH MEDICAL CENTER
03.2013 - Current
Hospice Program Volunteer
PeaceHealth
02.2011 - 12.2012
Center for Healthcare Improvement Coordinator
PeaceHealth
06.2009 - 02.2013
Board President
CATCH THE SON PRESCHOOL
05.2008 - 05.2011
Medical Technologist
PeaceHealth St. Joseph Medical Center
05.1998 - 07.2009
Master of Arts - Organizational Development
ANTIOCH UNIVERSITY
Bachelor of Science - Clinical Laboratory Science
UNIVERSITY OF MASSACHUSETTS
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