Kris Gregory

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained up-to-date knowledge of product and service changes.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Sympathetically Identified issues, analyzed information and provided solutions to problems.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Worked on raising Fico scores by working with creditors and credit bureaus
• Negotiated removal of negative and inaccurate information.
• Helped customers to raise credit scores and provided an understanding of how credit works for mortgage purposes

Managed all aspects of running business, including payroll, staff training, teaching product knowledge and outstanding customer service