Kris Haberman

Small Business Owner

Downtown Mercantile

05.2011 - 12.2022

Promoted business via social media to generate leads and maximize brand identity.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Devised processes to boost long-term business success and increase profit levels.
Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Frequently studied market to keep abreast of new industry trends.
Outlined finances, goals and daily operations of company in detailed business plans.
Determined best courses of action for company based on regional market trends and demands.
Maintained up-to-date administrative records to monitor operational conditions.
Coached and mentored employees through effective recruitment, hiring and goal setting methods.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Managed purchasing, sales, marketing and customer account operations efficiently.
Provided exceptional customer service to customers, increasing customer loyalty.
Drafted invoices for completed work.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Handled problematic customers and clients and maintained excellent customer service.
Assisted in recruiting, hiring and training of team members.
Cultivated and strengthened lasting client relationships.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Built loyal account base and long-term business relationships.
Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
Trained new employees on proper protocols and customer service standards.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Interacted well with customers to build connections and nurture relationships.
Managed daily operations of organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Delegate daily tasks to employees, streamlining daily progress and efficiency.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Trained and guided team members to maintain high productivity and performance metrics.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.