Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Work Availability
Work Preference
Software
Accomplishments

Kristopher Hagan

Las Cruces,NM
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Dunkin'
01.2022 - 04.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Created employee schedules to align coverage with forecasted demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Crew Member

Dairy Queen
01.2021 - 11.2021
  • Worked well in a fast-paced, high pressure environment always busy
  • Greeted and served customers
  • Answered customer questions
  • Answered and made phone calls
  • Maintained a positive relationship with coworkers
  • Took cash and credit card payments
  • Restocked supplies
  • Bussed tables.

Barista and Cashier

Krispy Kreme
07.2019 - 11.2019
  • Ensured service quality through formulating drinks, handling customer services duties such as cash register, and attended to topping off bakery items.

Crew Member/Cashier

McDonald's
01.2019 - 06.2019
  • Maintained customer service standards during fast-paced operations such as food preparation, assembly, transactions, and cleanliness.

Barista

Dunkin' Donuts
05.2017 - 12.2018
  • Primarily executed drink services, oversaw cash register/sales, and assisted in the bakery.

Education

High School Diploma -

Santa Fe High School, Santa Fe, NM
05.2020

Skills

  • Cash Handling
  • Cashier
  • Cleaning
  • Customer Service
  • Food Safety
  • POS
  • Barista Experience
  • Food Preparation
  • Microsoft Office
  • Microsoft Excel
  • Host/Hostess
  • Food Handling
  • Cooking
  • Food Production
  • Kitchen Experience
  • Retail Sales
  • Money Handling
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Task Delegation
  • Workload Management
  • Retail Operations
  • Employee Scheduling
  • Recruiting and interviewing
  • Operations Management
  • Strategic Planning
  • Sales Reporting
  • Cost Control
  • Business Development

Certification

  • ChromeBook Repair Certification, 05/01/19, Present, Rehabilitated Chromebooks in order to maximize efficiency and bring the device back to life. Repair experience includes screen replacement, battery improvements, and keyboard repair.
  • Food Handler Certification
  • ServSafe Certified

Additional Information

Servsafe Certified

Timeline

Assistant Manager - Dunkin'
01.2022 - 04.2024
Crew Member - Dairy Queen
01.2021 - 11.2021
Barista and Cashier - Krispy Kreme
07.2019 - 11.2019
Crew Member/Cashier - McDonald's
01.2019 - 06.2019
Barista - Dunkin' Donuts
05.2017 - 12.2018
Santa Fe High School - High School Diploma,

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Software

Microsoft Office

Microsoft Excel

Oracle Cloud Analytics

Accomplishments

  • Supervised team of 22 staff members.
  • Achieved Higher salesby introducing Excel for Data Entry tasks.
  • Sucessfully Mantained Costs and Inventory Percentages
  • Documented and resolved Food Waste which led to Higher sales and reduced Food Cost

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Kristopher Hagan