Kris Hammond
Des Moines,United States
Summary
Maximizer. Ideation. Individualization. Learner. Achiever. Experienced Project Manager with strong leadership, communication, training, organizational and presentation skills. My experience spans multiple industries: benefits administration, publishing, magazine web development and finance/banking. I enjoy managing multiple priorities, developing strong working relationships, and delivering value to my clients and stakeholders. My team members describe me as an upfront, effective, clear communicator, who is "engaging and articulate, and understands the need to communicate often, with consistency and accuracy."
Overview
34
34
years of professional experience
Work History
Senior Business Project Manager
US Bank
Des Moines, United States
03.2022 - Current
- Managing Loss Mitigation issues to completion for the Consumer and Performing business lines, ensuring that projects are kept within allotted time frames and budgets
- Ensure all projects are kept within the SLA time frames
- Designing and implementing process maps for enhanced efficiency
- Developing comprehensive training material which facilitates smooth introduction to new systems and practices
- Responsible for identifying all assets and resources necessary to successfully meet expectations, and developing and maintaining all project deliverables, including project charters, budgets, project plans, issue logs and change orders
- Ensure all project documentation is produced in a standard format and obtain approvals when/where required
- Creating and maintaining metrics dashboard for Loss Mitigation Executive Leadership
- Managing full scope of all assigned projects.
Senior Business Project Manager
Wells Fargo
Des Moines, United States
03.2021 - 12.2021
- Led complex initiatives managing all activities in a project life-cycle such as initiation, planning, executing, controlling, and closing associated with projects that are long-term, line of business wide and medium to high risk, scope and complexity with broad impact
- Acted as key participant in project plans and budgets for change management
- Made decisions on end to end project management, demonstrating ownership of the entire process from beginning to end while developing and implementing program and project level processes, procedures and performance metrics
- Demonstrated understanding of policy, methodology and artifact creation that influence and lead change management to meet deliverables and drive new initiatives
- Collaborated and consulted with executive leadership, stakeholders, project leads, executive leadership, sponsors and business partners to clarify and define project requirements.
Senior Project Manager Consultant
Wells Fargo
West Des Moines, Iowa
09.2019 - 03.2021
- Responsible for leading cross functional/virtual teams to strategize, plan and execute a variety of programs, services and initiatives that are larger in scope and complexity
- Responsible for executing the contracts work thread deliverables to support Wells Fargo's compliance to the California Consumer Privacy Act, General Data Protection Regulation and the anticipated federal privacy legislation
- Supported program execution activities including strategy development, roadmap definition, executive reporting, resource management and reporting, business level reporting and dependency management
- Provided coordination and oversight across the work threads and projects within the portfolio.
Implementation Project Manager
Paychex
West Des Moines, Iowa
08.2016 - 09.2019
- Created and maintained a customized project plans for each assigned project
- Projects typically consist of client onboardings, client transitions, client terminations, and Aureon HR's internal strategic projects
- Responsible for the communication of relevant project information pertaining to all impacted business units
- Worked collaboratively with all business units and ensure execution of all items on the project plan
- Tracked and reported weekly on task completion, outstanding items, areas of risk/concern, timelines, duration to complete and other key project metrics
- Collaborated with the Manager and Vice President of Client Implementation to determine project roles of team members based on project requirements, timeframes and budget.
Project Delivery Manager
Mercer
Urbandale, Iowa
11.2014 - 08.2016
- Managed small and large projects as the internal and external client's focal point of contact for duration of implementation of project
- Responsible for project plans, issue logs, time management and accurate requirements specifications for clients
- Met with clients and vendors to define technical project scope and objectives for implementation of project
- Prepared work plans and reviewed with clients and vendors
- Coordinated resources across multiple areas including, Product, Client Services, Operations, QA and Configuration
- Mitigated risk by managing adherence to company best practice and utilize innovative processes when encountering new project challenges
- Successfully managed third-party resources (vendors) for on-time delivery of configuration and testing requirements.
IT Project Manager
Meredith Corporation
10.2013 - 11.2014
- Responsible for the overall planning, management and completion of IT projects on many of the Meredith magazine sites
- Worked with developers to create the project scope of work and project plan
- Used project management tools to manage the workflow, identify resources, define project deliverables and provide customer and business satisfaction
- Ensured effective communications and relationships between the business and project team members were maintained
- Assigned, scheduled, trained, reviewed and monitored project work to ensure progress was within expected guidelines or sprints
- Mentored to provide others expertise in the project
- Organized weekly sprint planning, retrospectives, and backlog grooming with the business and technical teams.
Client Services Project Manager
Businessolver
West Des Moines, Iowa
08.2011 - 10.2013
- Managed the functional operations and project management of an assigned book of clients in areas of online Enrollment & Eligibility, Payroll, Call Center support, COBRA and Billing
- Duties included project and implementation management for enrollments and acquisitions, relationship management, and quality assurance testing and troubleshooting
- Working with Agile and Scrum Project Management processes
- Managed functional operations and project management of an assigned book of clients
- Enabled project and implementation management for enrollments and acquisitions, relationship management and quality assurance testing
- Expanding and renewing services, maximizing value to the client and ensuring profitability of contracted services
- Worked on two highly visible implementations/integrations onto the benefits data platform
- Managed interdepartmental communication for a successful transition/integration of a new client.
Senior Account Manager
CDS Global
12.2008 - 08.2011
- Took on a challenging opportunity with a high profile account, Time Life, in CDS Global Business Solutions Division
- Responsible for Time Life's continuity programs, liaison with IT and client to secure IT resources as needed and ensuring Time Life is and continues to be a profitable account with CDS Global
- Created procedural documentation, performed reviews of these measures with client and internal team
- Successfully implemented a high-profile account to CDS Global Business Solutions Division.
Account Executive
CDS Global
05.2001 - 12.2008
- In charge of managing and assuring overall satisfaction of multiple accounts with net profits of over $20 million dollars
- Successfully converted Newsweek to CDS Global; their largest weekly client
- Managed business needs and maintain a high level of customer satisfaction with Newsweek
- Develop and maintain an understanding of clients' philosophies and policies and communicate that information to pertinent CDS business units
- Monitor staff and/or account activities to ensure CDS procedures and processes support contract provisions and client intent according to established departmental procedures
- Monitor and guide budget activities within CDS guidelines.
Account Manager
CDS Global
04.1990 - 08.1995
- Liaison between the client and CDS by coordinating assigned client business needs with various departments throughout CDS
- Managed and monitored client accounts to analyze, troubleshoot, problem solve and plan for client future business needs
- Developed and maintained knowledge of magazine from clients business needs, priorities and perspective.
Education
Bachelor of Arts - BA - Communication and Media Studies
University of Iowa
Skills
- Customer Service
- Account Management
- Sales
Current Job
Senior Business Project Manager, US Bank, Des Moines, Iowa
Timeline
Senior Business Project Manager
US Bank
03.2022 - Current
Senior Business Project Manager
Wells Fargo
03.2021 - 12.2021
Senior Project Manager Consultant
Wells Fargo
09.2019 - 03.2021
Implementation Project Manager
Paychex
08.2016 - 09.2019
Project Delivery Manager
Mercer
11.2014 - 08.2016
IT Project Manager
Meredith Corporation
10.2013 - 11.2014
Client Services Project Manager
Businessolver
08.2011 - 10.2013
Senior Account Manager
CDS Global
12.2008 - 08.2011
Account Executive
CDS Global
05.2001 - 12.2008
Account Manager
CDS Global
04.1990 - 08.1995
Bachelor of Arts - BA - Communication and Media Studies
University of Iowa
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