Kris Hernandez
Miramar,FL
Summary
Sales operations and performance analytics professional with experience supporting forecasting, variance analysis, and process optimization in high-volume environments. Proven ability to analyze sales and operational data, evaluate pipeline and inventory trends, and translate insights into actionable recommendations that support revenue growth and efficiency. Brings a strong foundation in Excel-based analysis, cross-functional collaboration, and structured reporting, with experience across Comcast retail operations and sales support analytics.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Comcast
01.2025 - Current
- Analyzed daily, weekly, and monthly sales performance data for 16+ employees to identify trends, variances, and opportunities to improve close rates and revenue outcomes.
- Evaluated sales activity patterns and demand fluctuations to support operational decision-making and execution alignment.
- Partnered with leadership to translate sales metrics into actionable insights supporting performance improvement and efficiency.
- Supported process improvement initiatives by identifying inefficiencies and recommending data-informed adjustments.
- Prepared performance summaries and insights used to guide leadership discussions and operational planning.
Assistant Store Manager
Comcast
02.2024 - 01.2025
- Led operational execution and performance management for a high-volume location, ensuring compliance, consistency, and service excellence.
- Owned performance outcomes across priority metrics, using data trends and structured coaching to influence results.
- Served as the primary escalation authority for complex customer and operational issues, resolving matters within policy while mitigating risk.
- Led and supported talent acquisition efforts, including interviewing, candidate evaluation, and onboarding of new hires.
- Coordinated staff schedules for 9 employees to ensure optimal coverage during peak hours, improving service efficiency.
Product Sales Support Specialist (iCAR)
Comcast
01.2023 - 02.2024
- Developed and maintained sales forecasts, projections, and variance analyses to support revenue planning and management decision-making.
- Analyzed inventory, pipeline activity, and sales performance for 250+ properties to identify trends and improvement opportunities.
- Prepared recurring sales reports and dashboards ensuring data accuracy and consistency.
- Partnered with Sales Support and leadership teams to optimize sales processes and improve workflow efficiency.
- Supported process optimization initiatives through analysis, documentation, and reporting.
Education
BBA - Management
Greensboro College
Greensboro, NC05-2018
Skills
- Sales Operations & Revenue Analysis
- Forecasting & Variance Analysis
- Pipeline & Inventory Analysis
- Process Optimization & Automation Support
- Cross-Functional Partnership
- Data Interpretation & Insights
- Stakeholder Communication
- Microsoft Excel (Advanced reporting, PivotTables, analysis)
- Sales & Operations Reporting Tools
- Data Validation & Integrity Controls
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Comcast
01.2025 - Current
Assistant Store Manager
Comcast
02.2024 - 01.2025
Product Sales Support Specialist (iCAR)
Comcast
01.2023 - 02.2024
BBA - Management
Greensboro College