Kris Hurrle
Beaverton
Summary
Detail-oriented Senior Technical Support Analyst specializing in troubleshooting and systems analysis. Expertise in network troubleshooting, software configuration, and system diagnostics drives effective resolution of complex issues. Collaborates with teams to enhance product functionality and supports continuous improvement in technology environments.
Overview
17
17
years of professional experience
Work History
Sr. Technical Support Analyst
Monotype Imaging Inc.
Beaverton
10.2025 - Current
- Provided technical support for font management and digital asset solutions.
- Documented troubleshooting steps in knowledge base for future reference.
- Collaborated with engineering teams to enhance product functionality and stability.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Collaborated with other departments within the organization to resolve customer inquiries efficiently.
- Analyzed system logs and identified potential issues.
Sr. Technical Support Analyst
Celartem Inc. (Extensis)
Portland
05.2015 - 09.2025
- Provided technical support for font management and digital asset solutions.
- Diagnosed and resolved software issues for clients using Extensis products.
- Assisted customers with installation and configuration of font software.
- Documented troubleshooting steps in knowledge base for future reference.
- Responded promptly to customer inquiries via phone, email, and chat support.
- Tested applications before deployment to ensure compatibility with existing systems.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Conducted training sessions for new employees on the use of company IT infrastructure.
- Collaborated with other departments within the organization to resolve customer inquiries efficiently.
- Provided remote technical assistance via telephone and email communications to end users worldwide.
- Analyzed system logs and identified potential issues.
- Maintained positive working relationship with fellow staff and management.
Small Business Account Manager
Yahoo! Inc.
Hillsboro
03.2012 - 04.2015
- Conducted regular account reviews to ensure service quality.
- Developed tailored solutions based on client needs and feedback.
- Utilized CRM systems to track account activity and customer interactions.
- Resolved client issues promptly to maintain positive relationships.
- Collaborated with designers to create user-friendly interfaces and engaging experiences.
- Conducted website testing to identify and resolve bugs or usability issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Assisted customers in navigating website for online orders or account management needs.
Sr. Technical Support Representative
Apple
Tualatin
04.2009 - 03.2012
- Provided expert troubleshooting for Apple hardware and software issues.
- Assisted customers with product setup and configuration.
- Collaborated with cross-functional teams to resolve complex technical problems.
- Monitored incoming requests and prioritized tasks based on urgency.
- Documented customer interactions and solutions in support database.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Conducted regular meetings to review project progress and address challenges.
Education
High School Diploma -
Fruitland Senior High School
Fruitland, ID04-2001
Some College (No Degree) - General Studies
Treasure Valley Community College
Ontario, ORSkills
- Advanced hardware and software troubleshooting
- Application troubleshooting
- Software installation
- System analysis
- Server maintenance
- Remote assistance
- Computer diagnostics
- Virtualization technologies
- Network protocols
- Issue resolution
- Knowledge base management
- Digital asset solutions
- Customer relationship management
- Cross-functional collaboration
- Problem solving
- Analytical skills
- Team leadership
- Adaptability
- Collaborative team player
- Diagnostic testing
- Network protocols
- Computer system diagnostics software
Timeline
Sr. Technical Support Analyst
Monotype Imaging Inc.
10.2025 - Current
Sr. Technical Support Analyst
Celartem Inc. (Extensis)
05.2015 - 09.2025
Small Business Account Manager
Yahoo! Inc.
03.2012 - 04.2015
Sr. Technical Support Representative
Apple
04.2009 - 03.2012
High School Diploma -
Fruitland Senior High School
Some College (No Degree) - General Studies
Treasure Valley Community College