KRISTIN D KNIGHT
Santa Clara,CA
Summary
- Detailed-oriented Order Management professional skilled in SAP, SFDC and CRM databases. Have a proven, successful track record in high-demand, high-stress environments under tight end-of-month and quarter-end deadlines.
- Have strong analytic and reporting skills and collaborate well with management, colleagues and sales teams.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Order Specialist
Cepheid
04.2020 - Current
- Executed and improved instrument process to enhance functionality for salesperson and others
- Consistent and effective communication with cross-functional teams to enhance customer experience
- Responsible for creation of orders, managing instrument allocation process and releasing orders to shipping in timely and effective manner
- Shared responsibility for daily management and maintaining department Key Performance Indicators.
- Point person in instrument function when SAP issues are discovered; assist with resolving them and explaining them
- Consistently looking for ways to make improvements, reduce waste and improve efficiency in processes and daily work.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Updated company tracking system with latest information.
Order Administrator
ThermoFisher Scientific
05.2008 - 04.2020
- Responsible for daily correspondence with sales, marketing and management teams to ensure orders navigate sales process and achieve customer expectation and satisfaction
- Investigate and resolve customer inquiries and complaints in a timely and empathetic manner
- Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly.
- Actively assist management with process improvement projects
- Collaborate with vendors regarding back-order availability, future inventory and special orders
- Coordinate with several factories to ensure proper product configuration, product Manage timely delivery of product with logistics/freight forwarders
- Compile financial reports for management for end of month and end of quarter revenue recognition
- Reconcile backlog inventory audit - including compiling and analyzing complex reports to track and release product
- Analyze reports generated from various resources to track and release back-log inventory
- To document order process.
Education
AA -
Yuba College
Marysville, CA1991
Skills
Salesforcecom
- Strong analytic and organization skills with extreme attention to detail
- SAP CRM
- Customer Accounts Management
- Team Meetings
- Active Learning
- Critical Thinking
- Resolve Customer Complaints
- Project Requirements
- Creative Solutions
- Effective Working Relationships
Timeline
Order Specialist
Cepheid
04.2020 - Current
Order Administrator
ThermoFisher Scientific
05.2008 - 04.2020
AA -
Yuba College
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