Outdoors
Kris LaBonne
Operations Director
Searcy,AR
Summary
Visionary Operations Director with a passion for collaborative problem-solving and driving operational excellence. Excels at leveraging active listening and data analysis to develop innovative solutions that align with business objectives. Builds strong teams through transparent communication and a commitment to integrity, fostering a culture of continuous improvement.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Clinic Operations Director
Pediatric Therapy Clinics
04.2023 - Current
- Oversaw the daily operations of clinical programs, including budget management, resource allocation, and staff supervision for a $4.2 million clinic.
- Reduced operational expenses by renegotiating vendor contracts and optimizing resource allocation.
- Led a cross-functional team of 50+ clinicians, educators, and administrative staff in providing high-quality patient care services.
- Enhanced patient satisfaction with timely appointment scheduling and effective communication strategies.
- Identified opportunities for program expansion or modification based on market trends and patient needs assessment.
- Established partnerships with community organizations to enhance access to healthcare services for underserved populations.
Chief Operating Officer
Pinnacle Legacy Group
04.2022 - 04.2023
- Oversaw operations of four business focuses including estate planning law firm, wealth planning consulting, veterans planning and estate administration, and subscription-based legacy support for attorneys nationwide.
- Structured business plans for each legal team that guaranteed sustainable revenue and growth of their practice areas.
- Created a client experience process called "Lawyer-for-Life" which resulted in highly satisfied clients and increased referrals from 5% to 25% within 6 months.
- Technical administrator for all client management systems including Clio Grow, Clio Manage, WealthCounsel, and MyCase.
- Implemented cost-saving initiatives such as vendor consolidation, renegotiation of contracts, and process optimization resulting in 25% reduction in operational expenses
Learning and Development Coordinator
Goodwill Industries of Arkansas
04.2021 - 04.2022
- This is a dual role executed on a part-time basis alongside my primary role as a Business and Program Development Manager.
- Traveled across the state to facilitate one-day, in-person Situational Leadership training to all company leadership. Trained over 100 people in this model.
- Utilized a variety of training methods such as presentation of content, facilitation of group discussions, group activities, role play, flip chart brainstorms, and individual reflective activities.
- Curated follow-up discussions with leaders to assist with the application of the model in their specific situations.
- Created a supportive and inclusive environment for participants to express their thoughts, opinions, and concerns.
- Managed conflicts within the group by facilitating open dialogue, mediating disagreements, and finding mutually agreeable solutions.
- Collaborated with stakeholders to identify training needs within the organization or community that could be addressed through facilitated group sessions.
Business and Program Development Manager
Goodwill Industries of Arkansas
04.2020 - 04.2022
- Oversaw the development and implementation of skill-based, industry-recognized credentialing programs for Advanced Manufacturing, Construction, and Transportation, Distribution and Logistics.
- Negotiated strategic partnerships with University of Arkansas at Pulaski Tech, National Apprenticeship Training Foundation, and Job Corps that leveraged each organizations' strengths to provide training and education opportunities to underserved populations.
- Identified opportunities for process improvement within programs and implemented strategies to enhance efficiency and effectiveness
- Presented regular progress reports to senior leadership, keeping them informed of challenges and successes throughout the life cycle of each program.
- Facilitated effective communication among team members by conducting regular meetings and providing clear instructions on tasks.
Training Manager
Goodwill Industries of Arkansas
07.2018 - 04.2020
- Lead organizational development initiatives to improve company culture and employee engagement.
- Managed training and development program for recently promoted retail managers.
- Partnered with Regional Directors and corporate executives to develop competency-based training strategies by job title.
- Developed career development paths for employees by identifying relevant skills enhancement opportunities within the organization or externally
- Designed and delivered workshops on effective communication, conflict resolution, and team building to enhance employee's interpersonal skills.
- Developed training manuals, job aids, and reference guides to support ongoing learning and reinforce key concepts.
Retail Store Manager
Goodwill Industries of Arkansas
11.2015 - 07.2020
- Lead three retail store teams while providing direction to store teams throughout the state.
- Achieved revenue gains from 20%-40% within the first year of taking leadership of each location.
- Managed revenue budgets between $1.5-$3 million.
- Supervised personnel teams exceeding 800-1,000 payroll hours weekly.
- Participated in statewide Lean Sigma Six and Kaizen events to streamline and remove waste from production and administrative processes.
Store Manager
Cato Corporation
09.2014 - 10.2015
- Traveled weekly to district stores to assist store management in team training and product merchandising.
- Trained managers and team members to exceed company goals through excellent customer experiences, engaging visuals, and a team-building culture.
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making.
Training and Events Manager
Sky Zone
02.2014 - 08.2014
- Managed a portfolio of 900+ client/guest accounts.
- Utilized the guest portfolio to gain insight about guest experiences in the park.
- Marketed and hosted 50 Ultimate Dodgeball teams to compete in tournaments that benefited local community organizations.
- Partnered with local preschools and daycares to provide a fun and safe field trip for their students by opening the park early and offering age appropriate activities and refreshments.
Assistant Store Manager
Hibbett Sports
01.2013 - 02.2014
- Executed daily operations to sustain revenue growth and personnel development.
- Identified key players within the district to create a 'bench' culture leading to internal development and growth within the company.
Director of Outreach
Fellowship Bible Church
07.2010 - 08.2012
- Trained 250+ support and crisis volunteers in areas including domestic violence prevention, at-risk youth, homelessness, food-insecure families, and foster kids and families.
- Created and implemented an entire ministry-delivery system for an 800+ congregation that addressed and engaged underrepresented individuals and families in the community.
Education
BACHELOR OF SCIENCE - Family Life Education
HARDING UNIVERSITY
Skills
People Leadership
Process Improvement
Strategic Planning
Talent Development
Training & development
Team leadership
Operations management
Project planning and development
Client relationships
Customer engagement
Internal communications
Crisis management
Leadership training
Exceptional communicator
Program optimization
Training facilitation
Course design
Public speaking
Coaching and mentoring
Certification
State-licensed Instructor, Arkansas Department of Higher Education, Present
Accomplishments
- Successfully led a team of 50+ members, achieving a 95% project completion rate within deadlines by establishing clear communication channels and empowering team members to take ownership of their tasks.
- Boosted team morale, measured by a 65% increase in positive employee survey responses, through proactive recognition programs and consistent communication of the team's impact on client outcomes and parent engagement.
- Improved team collaboration scores by 40% through the introduction of cross-functional team-building workshops and initiatives. This enhanced communication flow and reduced emotional waste by 15%.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Company CulturePersonal development programsWork from home optionWork-life balancePaid time offHealthcare benefitsQuote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Interests
Entrepreneurship and Business
Coaching and Mentoring
Writing
Software
Google Suite
Microsoft 365
Generative AI - Gemini, ChatGPT
CRM
Client Management Software
Timeline
Clinic Operations Director
Pediatric Therapy Clinics
04.2023 - Current
Chief Operating Officer
Pinnacle Legacy Group
04.2022 - 04.2023
Learning and Development Coordinator
Goodwill Industries of Arkansas
04.2021 - 04.2022
Business and Program Development Manager
Goodwill Industries of Arkansas
04.2020 - 04.2022
Training Manager
Goodwill Industries of Arkansas
07.2018 - 04.2020
Retail Store Manager
Goodwill Industries of Arkansas
11.2015 - 07.2020
Store Manager
Cato Corporation
09.2014 - 10.2015
Training and Events Manager
Sky Zone
02.2014 - 08.2014
Assistant Store Manager
Hibbett Sports
01.2013 - 02.2014
Director of Outreach
Fellowship Bible Church
07.2010 - 08.2012
BACHELOR OF SCIENCE - Family Life Education
HARDING UNIVERSITY