Kris Lam
Simi Valley
Summary
High-performing Operations Associate with 4+ years of experience across AMZL Delivery Stations and SSD fulfillment. Consistently top-ranked in productivity and operational accuracy, with demonstrated ownership in Problem Solve and CPT protection. Experienced in mentoring peers, optimizing workflows, and maintaining operational stability during high-volume and transitional environments. Prepared to contribute at the Process Assistant level by supporting safety, quality, and shift performance.
Overview
5
5
years of professional experience
Work History
Amazon – SAX6 SSD Fulfillment Center
03.2025 - Current
- Completed full Problem Solve training (Sortation, IB, and OB) in newly launched building; developed end-to-end operational knowledge through proactive learning.
- Selected as AFM and entrusted with ICQA counting (100% accuracy) and inventory accuracy control.
- Maintained top pick performance (500s) while adhering to safety and quality standards.
- Cross-trained in CDC and ISS to expand operational understanding of inbound and exception workflows.
Amazon – DPS6 Delivery Station
06.2021 - 03.2025
- Ranked consistently as top Stower and Inductor (>3000), exceeding standard productivity benchmarks.
- Served as primary Problem Solver during frequent leadership transitions; independently researched SOPs to standardize exception handling.
- Mentored peers in Problem Solve execution; supported independent capability development, including at least one associate who advanced to Process Assistant.
- Proactively cleared problem queues ahead of CPT deadlines to protect customer delivery commitments.
- Escalated safety concerns and reinforced adherence to standard work.
- Identified and tested workflow improvements before sharing structured recommendations with leaders.
Amazon – DPS5 Delivery Station
01.2021 - 06.2021
- Maintained top stow performance during peak COVID surge in high-volume environment.
- Demonstrated adaptability and resilience under rapidly scaling operational demand.
Education
Computer Science
CSUN
Skills
- Operational Productivity & Rate Management
- Problem Solve & CPT Protection
- Process Improvement
- Associate Mentorship
- Inventory Accuracy
- Safety & Quality Compliance
- High-Pressure Environment Performance
Timeline
Amazon – SAX6 SSD Fulfillment Center
03.2025 - Current
Amazon – DPS6 Delivery Station
06.2021 - 03.2025
Amazon – DPS5 Delivery Station
01.2021 - 06.2021
Computer Science
CSUN
BUSINESS EXPERIENCE
Owner / Operator – Independent Pub (Vietnam, Remote Management)
Sep 2019 – Present
• Directed remote daily operations, including staffing coordination, inventory oversight, and vendor alignment to maintain service consistency.
• Monitored revenue and expense performance to ensure cost control and operational sustainability.
• Adjusted staffing and workflow based on demand trends to maintain efficiency and customer experience standards.
• Maintained operational stability without on-site supervision through structured communication and oversight.