QuickBooks
KRIS L HRDLICKA
CHAMBERLAIN,SD
Summary
Seasoned customer service expert with 12+ years in front desk roles, recognized for delivering outstanding customer satisfaction through committed service. Proficient in handling large inquiry volumes and improving team performance. Strong multitasking capabilities combined with a focus on process optimization for better efficiency. Actively pursuing roles that encourage career advancement.
Overview
34
34
years of professional experience
Work History
Durable Medical Equipment Specialist
Sanford Health
07.2024 - Current
- Documented information regarding installations, repairs and inventory checks.
- Demonstrated correct operation, care and calibration to on-site medical personnel.
- Installed, calibrated and monitored Type devices.
- Checked facility's structural environment to assess for electrical, mechanical, and other safety hazards.
- Researched catalogs and parts lists to locate components for repairs.
- Diagnosed cause of problems and completed repairs.
- Maintained safe work environment and adhered to privacy regulations.
- Inspected, tested and calibrated medical equipment before installing.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
AREA MANAGER
MCDONALD’S
02.2017 - Current
- Provide competent customer service with professionalism and courtesy.
- Train incoming staff to adhere to store policy and procedures with accuracy, timeliness, and efficiency.
- Set an example for team members by providing quality service in an efficient manner.
- Train/Mentor junior employees to improve performance, food safety and customer service
- (605) 734-5509 Mike Schulte, Store Manager. (605) 734-5509 Tia Desera, Store Manager
PAYROLL ADMIN
Missouri Valley Ambulance
10.2018 - 11.2024
- Bi-weekly, Monthly, and Annual Payroll, Direct Deposits, payroll reports, 941 Quarterly and Yearly filing.
- Accounts Payable, monthly.
- Year end reporting, W2 filing, SD Dept of Labor reporting, assist with Budget and yr end totals
- Record all Employee information and revise as necessary for IRS guidelines and requirements
- Director: Katheryn Benton.
Deputy Register of Deeds
Brule County Courthouse
12.2018 - 06.2024
- -Receipts documents by entering the information into the computer system and QuickBooks including origination of the document, where it is to be returned, type of document, value of property and/or amount of mortgage, names of individuals, number of pages and amount of payment required.
- -Validate documents by indicating the date and time it was recorded, the record book and page where it can be found, the amount of fees charged, the name of the employee who receipted it and then numbering the pages of the document, record CAA, mechanics, and Poor Liens.
- -Assist with recording fees and determining the amount of overages and shortages by reviewing the daily deposit sheet, daily fee report and cash journal to ensure the books balance at the end of each day.
- -Assist with year end reconciliation
- -Assists with the preparation of daily bank deposits for all fees collected.
- -Prepare PT155 Notice of Transfers for the Property Assessor’s office.
- -Indexes deeds and other documents into the computer system by entering names, dates, property descriptions, map and parcel numbers, prior record books and page numbers, prior plat cabinets and slide numbers and prior Misc, Will, & Military Discharge books and page numbers.
- -Scans documents into the computer system ensuring that all seals are inked, pages are in order and the information is legible after being scanned.
- -Ensures that all new documents that make reference to previous recordings are properly noted in the margin.
- Supervisor: Glenda Andera, Register of Deeds, (605) 234-4434.
PATIENT ACCESS SPECIALIST
SANFORD CHAMBERLAIN MEDICAL CENTER
06.2006 - 01.2019
- Secretarial duties including, but not limited to; coordinating schedules/appointments (for patients, providers & transport staff), electronic medical record transfers/uploads/updates, QMI logs/reporting for Compliance reporting (and as required by State of SD Health Dept), faxing, email, scanning, obtaining prior authorizations with insurance as well as work comp, assign referrals, assist with patients, cleaning, month end reporting critical statistics to accounting & billing to Sioux Falls PFS and local school districts, keeping updated on policies/procedures, promoting confidentiality, trouble shoot insurance claim denials with Sioux Falls PFS, setting up transport for patients, independent problem solving skills, and anything else that is needed for our patients, providers, or anyone that walks thru our door.
- No job is too big or too small.
- EVS/housekeeping: after hours cleaning of physical medicine department and first floor of hospital 2 days a week for 3 years.
- Support providers by providing customer and performance reports allowing for informed decision-making on company improvements and corrective actions.
- Oversee inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Screen/ sort incoming mail, faxes and deliveries, routing to appropriate personnel.
- Greet incoming customers in a professional manner and provide friendly, knowledgeable assistance.
- Answer telephone inquiries from patients, vendors and the public.
- Answer inquiries and address, resolve or escalate issues to management personnel to ensure client satisfaction.
- Process accounts receivable and accounts payable.
- Manage electronic records database and handled all file requests
- Originally started in housekeeping & worked my way up. Total of 25 years of service all together.
- (877) 243-1372 Human Resources, Sioux Falls; (605) 234-7142 PT Dept Mngr: Destiny Brennan.
Executive Administration Assistant
Howe Heating and Plumbing
08.1993 - 12.2006
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated training and onboarding for incoming office staff.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Updated and maintained confidential databases and records.
- Took notes and dictation at meetings.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Screened personal and business calls and directed to appropriate party.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Worked with senior management to initiate new projects and assist in various processes.
- Filed paperwork and organized computer-based information.
Dispute and Fraud Analyst
Citibank, NA
10.1991 - 11.1996
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Evaluated customer data to identify and prevent fraudulent activities.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Entered figures using 10-key calculator to compute data quickly.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Education
Sociological Criminal Justice/Business Admin
Northern State University
Aberdeen, SD01.1992
Diploma - undefined
Chamberlain High School
Chamberlain, SD01.1988
Skills
- Accounting and billing expertise
- Compliance documentation skills
- Customer relationship management
- Email and fax skills
- General ledger management
- Human resources expertise
- Insurance administration knowledge
- Mail distribution oversight
- Policy compliance strategies
- Problem-solving abilities in customer service
- Statistical reporting skills
- Scanning and documentation tasks proficiency
- Secretarial functions support
- Telephone communication skills
Software
Epic
Microsoft
CUST
- Over the past 10 years, I have also had experience as a cashier at Vet’s SuperAmerica (2yrs), Shift Manager at Chamberlain Pizza Hut (2yrs), cashier/stocker at Alco (2yrs before they sold out), pizza maker at Casey’s General Store (3yrs), and Manager/Franchise Owner of local Dairy Queen (5yrs). I have always had at least 2 pt to 4 jobs concurrently.
- I also spent 6 years in Sioux Falls, SD where I was employed by Citibank (1995-1998) in the Fraud & Investigations Dept, then Howe Heating & Plumbing, Inc (08/1998-03/2001) as their Executive Administrative Assistant/Co-Accountant. I held a 2nd fulltime job as well as Shift Manager at 10th & Kiwanis Dairy Queen (1995-2000).
Timeline
Durable Medical Equipment Specialist
Sanford Health
07.2024 - Current
Deputy Register of Deeds
Brule County Courthouse
12.2018 - 06.2024
PAYROLL ADMIN
Missouri Valley Ambulance
10.2018 - 11.2024
AREA MANAGER
MCDONALD’S
02.2017 - Current
PATIENT ACCESS SPECIALIST
SANFORD CHAMBERLAIN MEDICAL CENTER
06.2006 - 01.2019
Executive Administration Assistant
Howe Heating and Plumbing
08.1993 - 12.2006
Dispute and Fraud Analyst
Citibank, NA
10.1991 - 11.1996
Sociological Criminal Justice/Business Admin
Northern State University
Diploma - undefined
Chamberlain High School