Kris Llewellyn
Yankton,SD
Summary
Goal-oriented Customer Service Manager with over 30 years of experience. Detail-focused and driven to help employees succeed in meeting and exceeding their goals. Skilled in communication and collaboration for best-in-class service.
Overview
33
33
years of professional experience
Work History
Customer Service Manager
Real Truck Truxedo
02.2001 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers and handled concerns.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Representative
M-Tron Industries
11.1990 - 02.2001
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Yankton High School
Yankton, SDSkills
- Customer Relations and Employee Retention
- Exceptional Telephone Etiquette
- Effective Workflow Management
- Staff Management
- Time Management
- Exceptional Interpersonal Communication
- Continuous Improvements
Timeline
Customer Service Manager
Real Truck Truxedo
02.2001 - Current
Customer Service Representative
M-Tron Industries
11.1990 - 02.2001
Yankton High School
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