Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kris Lombardo

Worcester,MA

Summary

Motivated and detail-oriented professional seeking to leverage over 15+ years' experience in operations management, customer service, and team leadership into an Operations Clerk position. Eager to apply expertise in customer relations, problem-solving, and process optimization to enhance the customer experience, streamline access services, and contribute to the organization's success. Committed to delivering compassionate, efficient, and accurate service to clients while ensuring smooth operational workflows.

Overview

22
22
years of professional experience

Work History

Store Manager/Co-Manager

DSW
10.2002 - 10.2024
  • Delivered exceptional service by addressing customer concerns, providing product information, and ensuring satisfaction
  • Led VIP loyalty initiatives, engaging with customers to ensure their needs were met, like assisting internal customers with navigating services
  • Trained and mentored staff on effective customer service techniques, resulting in improved customer experiences and a stronger service reputation
  • Directed a team of over 30 employees, providing continuous coaching and development to foster a positive and productive work culture
  • Developed and implemented training programs focused on customer service, improving staff performance and operational efficiency
  • Collaborated with cross-functional teams to ensure the highest levels of service delivery, an approach I am eager to bring to the Operations Support Jurisdiction Department
  • Managed operational aspects such as scheduling, inventory, and financial reporting, which can translate to managing client data, appointments, and preparing and maintaining records and reports
  • Optimized customer order fulfillment processes, ensuring efficient service delivery
  • Conducted audits to assess process efficiency and reduce waste, ensuring continuous improvement and a focus on quality-principles directly applicable to improving operations
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Education

Bachelor of Arts - History

Hobart and William Smith Colleges
Geneva, NY

Skills

  • Microsoft Office Suites

  • Inventory management

  • Customer service

  • Problem-solving

  • Staff development

  • Multitasking and organization

  • Decision-making

  • Time management

  • Performance management

  • Schedule preparation

  • Recruiting and hiring

  • Operations management

Timeline

Store Manager/Co-Manager

DSW
10.2002 - 10.2024

Bachelor of Arts - History

Hobart and William Smith Colleges

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Kris Lombardo