Summary
Overview
Work History
Education
Skills
Podcast Host
Timeline
Generic

Kris LoPresto

Caldwell,USA

Summary

Highly motivated and creative problem solver with over 9 years of electronic health record implementation and training experience. Strategic, collaborative leader who thinks long-term while working tactically in the day-to-day. Quickly builds and maintains lasting relationships with both coworkers and clients. Extensive experience creating training agendas and conducting staff training on various software applications.

Overview

10
10
years of professional experience

Work History

Training Specialist

Foothold Technology
06.2015 - Current
  • Design and develop training materials, including instructional guides, videos, and e-learning modules, tailored to the needs of both internal teams and customers
  • Create training content that is clear, concise, and aligned with the company’s products and support processes
  • Regularly update training materials to reflect product updates, process changes, and customer feedback
  • Deliver training via multiple formats (in-person, remote, recorded) based on the audience’s needs and preferences
  • Ensure training participants have a clear understanding of key concepts and are able to meet session objectives following training
  • Host monthly training webinars for customers on a range of topics that enhance the use of the product
  • Facilitate paid training sessions for customers based off their requested topics and the completed statement of work with the customer success team
  • Collaborate with the Training Team to assess the training needs of customers and customize accordingly
  • Gather feedback from participants and stakeholders to continuously improve the relevance and effectiveness of training materials
  • Adjust training content and methods based on the specific requirements of different customer segments or internal teams

Implementation Consultant

Another Step Inc.
09.2018 - 07.2021
  • Lead implementation team for creating processes for onboarding new hires and maintaining electronic health record to meet billing standards
  • Liaise between agency and vendor to make sure all needs are being met for billing and regulations
  • Design reporting regime for various user needs
  • Create billing rules in our electronic health record that meet state regulations
  • Conduct in-person and remote group trainings and create support documentation for new and existing staff
  • Troubleshoot computer issues and needs for devices used by frontline staff
  • Lead Executive team through the implementation of a new EHR
  • Create train-the-trainer courses for new hires
  • Developed courses for new implementations to improve use of database tools and increase the use of advanced functionality
  • As a result, agency usage of these features increased to 100% utilization
  • Provide 1:1 support to co-workers for projects with complex data needs and/or challenging client relationships
  • Lead projects involving database and customer entity merges, including testing oversight, data clean-up and client communication
  • Point person for Interoperability with other software on behalf of over 10 agencies
  • Liaise between client agency and application developers to effectively communicate business requirements and ensure features developed will provide a meaningful user experience
  • Facilitate interagency knowledge sharing by coordinating user groups and conducting interactive presentations
  • Collaborated with colleagues and performed a multitude of tasks for yearly User Conference sessions

Clinical Applications Specialist

Center for Urban Community Services (CUCS)
09.2018 - 05.2021
  • Create and update all EHR related support materials (including video tutorials, handouts and user guides) to stay current with software enhancements
  • Construct training agendas and conduct trainings for hundreds of employees
  • Translate technical knowledge into instructional documentation and create requested 'cheat sheets' to Quality Assurance department leaders
  • Reliably and independently complete program testing, identify and troubleshoot issues and their causes with program leads
  • Design system configuration in preparation for additional site/program use
  • Developed and implemented staff training curriculum for both community based and city agencies, emphasizing the most effective methods for providing client services
  • Developed data collection procedures and analyzed data to evaluate the success of four distinct program initiatives and pilot projects
  • Produced monthly reports for funder and stakeholder meetings that included 10 city agency directors
  • Developed and implemented a 'train the trainer' model for staff supervisors

Education

Associate of Arts - Digital Communications And Media

City University of New York, The College of Staten Island

SQL Certification Program - undefined

Baruch College
New York, NY

Skills

  • Electronic Health Record Trainer
  • Online training experience
  • Classroom experience
  • Train-the-Trainer
  • Multimedia development
  • Video instruction
  • Training program design
  • Project implementation
  • Training delivery
  • Technical training
  • Project Management
  • Software Trainer
  • Client Relationship Management
  • Requirements Gathering
  • Cross-Functional Solutioning
  • Timeline Management
  • Workflow Analysis
  • Product Configuration
  • User Training
  • Process Improvement
  • Team Leadership and Membership
  • Staff Onboarding
  • User Acceptance Testing
  • Google Suite
  • Microsoft
  • Salesforce
  • Cerner
  • SugarCRM
  • Slack
  • MeisterTask
  • SQL
  • Final Cut Pro
  • Skype
  • Zoom
  • iMovie
  • Citrix

Podcast Host

WTF with Marc Maron

The Friday Show

Timeline

Implementation Consultant

Another Step Inc.
09.2018 - 07.2021

Clinical Applications Specialist

Center for Urban Community Services (CUCS)
09.2018 - 05.2021

Training Specialist

Foothold Technology
06.2015 - Current

SQL Certification Program - undefined

Baruch College

Associate of Arts - Digital Communications And Media

City University of New York, The College of Staten Island

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