Kris Marston
Kennewick
Summary
Dynamic Front Office/Insurance Coordinator with extensive experience at Midtown Dental Office, excelling in insurance claims processing and customer service. Proven track record of enhancing client satisfaction and reducing claim denials through meticulous documentation and effective problem-solving. Skilled in insurance verification and adept at managing complex client interactions.
Overview
10
10
years of professional experience
Work History
Front Office/Insurance Coordinator
Midtown Dental Office
08.2021 - Current
- Assisted in processing insurance claims and verifying accuracy of documentation.
- Maintained organized records of client interactions and policy updates.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
- Reduced errors in policy documentation, meticulously reviewing and updating insurance records.
- Generated, posted and attached information to claim files.
Front Office Coordinator
Family First Dental
09.2015 - 08.2021
- Coordinated front office operations, enhancing workflow efficiency and improving client interactions.
- Managed appointment scheduling using advanced scheduling software to optimize staff availability.
- Streamlined communication between departments, ensuring timely information exchange for improved service delivery.
- Trained new team members on office procedures and systems to ensure consistent operational standards.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Performed monthly financial reporting and recorded payments to keep accounting system updated.
- Coordinated insurance verification processes to streamline billing and reduce claim denials.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Improved revenue collection rates by conducting thorough follow-up on outstanding claims, payments, and account balances.
Education
High School Diploma -
Kennewick High School
Kennewick, WA06-1983
Skills
- Insurance claims processing
- Insurance processes
- Insurance verification
- Customer service and assistance
- Dental insurance experience
- Insurance coverage verification
- Data entry
- Documentation skills
- Denied claims identification
- Customer service
- Problem-solving abilities
- Time management
- Excellent communication
Timeline
Front Office/Insurance Coordinator
Midtown Dental Office
08.2021 - Current
Front Office Coordinator
Family First Dental
09.2015 - 08.2021
High School Diploma -
Kennewick High School