Kris Martin
Fishers,IN
Summary
As a Senior Account Director, I have provided account management services for a top 3 Pharma company, overseeing 30 products throughout my career. With my ability to manage multiple projects and clients simultaneously, I have built and maintained client relationships providing business growth. With over 25 years of experience in the pharmaceutical speaker program industry, I have extensive knowledge of the rules and regulations of the OIG, AMA, and PhRMA, as well as the best practices and trends in product launches, strategic planning, and operation management.
My mission is to build and maintain strong client relationships, deliver high-quality compliant solutions, and drive business growth and revenue. I have successfully managed 5 product launches, over 25 live speaker training meetings, and hundreds of national conferences, demonstrating my skills in collaborative problem solving, forecasting, analytics, and team building. I thrive in a fast-paced environment and I am always ready to take on new challenges and opportunities.
Overview
28
28
years of professional experience
Work History
Senior Account Director
Meetings & Events International
05.2017 - Current
- Developed strong relationships with key clients, resulting in long-term partnerships and increased revenue.
- Designed customized solutions tailored to individual client needs, resulting in increased loyalty and repeat business.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Acted as primary point of contact for high-value accounts, nurturing relationships and proactively identifying upsell opportunities.
- Developed speaker program initiatives, led projects and tracked results.
- Mentored junior staff members, fostering professional growth and enhancing team performance.
Account Director
Meetings & Events International
01.2010 - 05.2017
- Increased client satisfaction by effectively managing account and delivering exceptional service.
- Expanded revenue streams with development of strategic partnerships and cross-functional collaborations.
- Streamlined internal processes to enhance team productivity, resulting in improved performance metrics.
- Managed budgets for multiple accounts, ensuring optimal allocation of resources for maximum impact.
- Presented insightful reports to clients on speaker programs and results, demonstrating value of services provided.
- Implemented creative solutions for complex client challenges, resulting in increased customer satisfaction ratings.
- Built relationships with customers and community to establish long-term business growth.
Account Manager
Meetings & Events International
01.2001 - 01.2010
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Streamlined internal processes for better efficiency in account management tasks.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Provided comprehensive reporting on brand's speaker program performance, enabling clients to make data-driven decisions about future speaker programs and trends.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Attended quarterly client meetings providing presentation of speaker program statistics.
Department Manager
Meetings & Events International
01.1999 - 01.2001
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Led team of professionals to consistently achieve or exceed performance targets.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Maintained professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Contributed to creation of long-term strategic plans that aligned with company's overall vision and goals.
Meeting Coordinator
Meetings & Events International
02.1998 - 01.1999
- Managed territory consisting of New York, Connecticut, Massachusetts, Rhode Island, and New Jersey
- Key Contact to Representatives, District Managers and Regional Managers
- Managed all aspects of the speaker program, including speaker communications and recruitment materials
- Managed financial reconciliation
- Coordinated travel arrangements
- Provided speakers with presentation materials
Meeting Planner
Meetings & Events International
05.1996 - 02.1998
- Managed budgets effectively to ensure cost savings while maintaining high-quality events and experiences for attendees.
- Developed comprehensive event timelines, ensuring seamless execution of all logistical elements from start to finish.
- Collaborated with key stakeholders to design engaging meeting agendas that aligned with client goals and objectives.
- Coordinated travel arrangements for speakers and VIPs, providing a seamless experience from arrival to departure.
- Oversaw on-site logistics during meetings, ensuring smooth operations and swift resolution of any issues that arose.
- Sourced appropriate venues that met client requirements while staying within budget constraints.
- Managed administrative logistics of events planning, event booking, and event promotions.
Education
Clinical Laboratory Science/Medical Technology
Owensboro Community And Technical College
Owensboro, KYBusiness Management
Owensboro Business College
Owensboro, KYSkills
- Industry Knowledge
- Business Development
- Strategic Planning
- Account Management
- Client Management
- Analytical Thinking
- Budget Management
- Client Relationship Building
- Problem Solving
References
Tom McGovern
Marketing Manager II, U.S. Oncology Franchise Marketing
AbbVie
847-644-8109
Amy Carlson
Executive Vice President, Account Management & Customer Service
Meetings & Events International
312-972-0784
Jan Logan
Executive Vice President of Business Development & Marketing
Meetings & Events International
312-303-0333
Timeline
Senior Account Director
Meetings & Events International
05.2017 - Current
Account Director
Meetings & Events International
01.2010 - 05.2017
Account Manager
Meetings & Events International
01.2001 - 01.2010
Department Manager
Meetings & Events International
01.1999 - 01.2001
Meeting Coordinator
Meetings & Events International
02.1998 - 01.1999
Meeting Planner
Meetings & Events International
05.1996 - 02.1998
Clinical Laboratory Science/Medical Technology
Owensboro Community And Technical College
Business Management
Owensboro Business College
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