Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
AssistantManager

Kristin Millspaugh

Hamilton,OH

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
year of professional experience

Work History

Customer Service

Multinick’s
07.2022 - Current
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Managed timely and effective replacement of damaged or missing products.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Medical Transcription

Clover Park Technical College
Lakewood, WA

Skills

  • Customer Experience
  • Customer Satisfaction
  • Customer Interaction
  • Customer Service and Assistance
  • Order Entry
  • Obtaining Information
  • Website Navigation
  • Microsoft Office
  • Customer Inquiries
  • Microsoft Excel
  • Call Volume and Quality Metrics
  • Problem Resolution
  • Administrative and Office Support
  • Knowledge Base
  • Office Supplies and Inventory
  • Team Goals
  • Document and Records Management
  • Livechat Messaging
  • First-Tier Technical Support
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Policy and Procedure Adherence
  • Cash Reconciliation
  • Calm and Professional Under Pressure
  • POS Systems and Ordering Platforms
  • Emergency Calls
  • Data Systems
  • Microsoft Windows
  • Sales and Upselling
  • Electronic Systems
  • Clerical Support

Additional Information

I have worked in multiple types of call center environments and am well-versed in customer satisfaction as well as team and individual data entry positions. My can-do attitude impresses my employers enough that I have been asked to head up many committees of various factions within the company.

Timeline

Customer Service

Multinick’s
07.2022 - Current

Medical Transcription

Clover Park Technical College
Kristin Millspaugh