Kris Milstead PCAM
Troutman,North Carolina
Summary
Dedicated professional with proven performance in management, leadership, and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Vice President of Client Services
Cedar Management Group LLC
Charlotte, North Carolina
09.2009 - 06.2024
- Directed strategic planning efforts that enabled the organization to achieve its short-term goals while positioning itself for long-term success
- Revamped existing processes to streamline operations while increasing efficiency
- Provided leadership in developing corporate vision, mission, values, and culture
- Conducted regular audits to identify potential weaknesses and noncompliance threats to the organization and clients
- Worked to understand what is best suited for each client
- Identified new and more efficient ways to deliver service(s) to our clients
- Used policies, procedures, and/or guides to make ethical decisions
- Recognized what might be a problem and informed those who can correct it
- Worked closely with the board to carry out their action items
- Enforced owner's compliance with their governing documents
- Organized and ran board meetings and annual meetings of the membership
- Created yearly budgets for board review and ratification
- Gathered Request for Proposal for the board to review.
- Hired, trained, and mentored staff members to maximize productivity.
Community Manager
Herman Management Group
Mooresville, North Carolina
03.1999 - 09.2009
- Posted and coded all invoices for each Association
- Created financial packets for board members to review
- Responsible for posting all owner's assessments.
- Reviewed delinquent owners account and worked with legal to process collection of assessments.
- Created annual budgets
- Coordinated maintenance requests with vendors
- Inspected property for owner compliance to the Association's governing documents.
- Attended board meetings and annual meetings of the ownership
- Responsible for carrying out board action item requests
Property Manager - Multi Family
Summit Property Management
Charlotte, NC
10.1988 - 07.1991
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Managed all maintenance requests from tenants in a timely manner.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Exercised direct supervision over property staff.
- Drafted and monitored budgets for overall maintenance and operations.
Education
Associate - Business
Kings College
Charlotte, North Carolina05.1980
Skills
- Management
- Leadership
- Communication
- Problem-solving
- Planning
Certification
- CMCA
- AMS
- PCAM
Skillslist
- Employee Coaching
- Attention to Detail
- Systems Organization
- Data Analysis
Timeline
Vice President of Client Services
Cedar Management Group LLC
09.2009 - 06.2024
Community Manager
Herman Management Group
03.1999 - 09.2009
Property Manager - Multi Family
Summit Property Management
10.1988 - 07.1991
Associate - Business
Kings College
Similar Profiles
Victoria RobinsonVictoria Robinson
Community Association Manager at Cedar Management GroupCommunity Association Manager at Cedar Management Group
Jorge GarciaJorge Garcia
Maintenance Assistant at Cedar Property ManagementMaintenance Assistant at Cedar Property Management
Joyce CardenasJoyce Cardenas
Community Property Manager at Advanced Management Group Nevada LLCCommunity Property Manager at Advanced Management Group Nevada LLC
Paul StentPaul Stent
Pilot Plant Technician at Sterling Pharma Solutions UK LTDPilot Plant Technician at Sterling Pharma Solutions UK LTD
Derek LopesDerek Lopes
Quality Assurance Production II at BESTCOQuality Assurance Production II at BESTCO