Kris Motyka
Arlington Heights,IL
Summary
Results-driven and analytical operations leader with 8+ years of comprehensive experience in project management, account management, and operations management. Proven record of directing all aspects of high-value projects from project planning to execution, and completion within established schedule and allocated budget. Demonstrated success in enhancing clients’ experience with the company services/products through stellar customer service, root cause analysis, and customer relationship management.
Overview
8
8
years of professional experience
Work History
Rail Operations Coordinator
Ocean Network Express
Lombard
04.2023 - Current
- Coordinated the movement of rail cargo through designated vendors, optimizing routing for maximum efficiency
- Maintained strong working relationships with key railroad personnel and external partners to facilitate smooth operations
- Developed and communicated recovery plans for major service exceptions, ensuring a swift and effective response to challenges
- Worked collaboratively across departments to prioritize customer needs and ensured clear communication with service providers.
Project Manager / Sales
Rhino Shield Chicagoland
Elmhurst
03.2021 - 04.2023
- Planned and managed 100+ projects from start to finish by leveraging project management best practices; achieving project completion within established timeframe and budget
- Provision project bidding/estimation, cultivate vendor relations for sourcing and steer strategic vendor negotiations to procure cost-effective products/services to accomplish project goals
- Manage $8,000 - $100,000 project budget, allocate resources, resolve technical issues, evaluate project progress, and report to higher management on project expenses for timely decision making
- Maintain efficient operational performance across project processes through active staff management, problem-solving, and updating operational methods.
Director of Operations / Partner
Jimmy Johns
Fort Wayne
08.2015 - 12.2020
- Planned and managed the department’s operational budget of $2.5M to ensure the seamless functioning of key business operations
- Analyzed 5 direct reports to make data-driven decisions and cultivated cross-functional relationships with HR, sales, and marketing that resulted in efficient operational performance and attainment of operational objectives
- Generated $150K cost savings by gathering, analyzing, and presenting results on creative initiatives
- Elevated clients’ experience with the enterprise services by ensuring service delivery complies with established service level agreements.
Education
Bachelor of Arts Degree - Business Management
Benedictine University
Skills
- Project Management
- Operations Management
- Account Management
- Customer Success
- Business Strategies
- Stakeholder Engagement
- Budget Management
- Problem Solving
- Cross-functional Collaboration
- Staff Supervision and Training
- Corporate Relationships
- CRM
- Sales
- Procurement
- Inventory Management
- Vendor Negotiation
- Root Cause Analysis
- Customer Service
- Change Management
- Accounting
Timeline
Rail Operations Coordinator
Ocean Network Express
04.2023 - Current
Project Manager / Sales
Rhino Shield Chicagoland
03.2021 - 04.2023
Director of Operations / Partner
Jimmy Johns
08.2015 - 12.2020
Bachelor of Arts Degree - Business Management
Benedictine University