Kris Nelson
Frisco,TX
Summary
Loyal and dependable candidate, dedicated to organizational excellence. Attention to detail and solution focused problem solving. Self-motivated, yet coachable team player whose interpersonal skills add to a positive and productive work environment.
Overview
34
34
years of professional experience
Work History
QA Tester
Frontier Communications
03.2016 - 08.2023
- Monitor resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Document testing procedures for developers and future testing use.
- Operate under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Test functional and compatibility of new programs or updates in comparison to existing applications.
- Build test cases in AccelQ test environment.
- Build regression test suite to ensure current processes are not negatively impacted by new code in test environment.
- Attend Sprint Planning meetings to see new changes and functionality being planned.
- Advise developers on problems with databases, performance and other issues.
Inside Sales Representative
Huttig Building Products Inc
09.2012 - 09.2015
- Provided detailed information regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to event marketing, sales and brand promotion.
Technical Support Specialist
Woodgrain Millwork Inc
08.2000 - 01.2012
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Assisted outside sales staff with customer needs.
Customer Service Representative
Atrium Door And Window
07.1998 - 08.2000
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Shipping and Receiving Coordinator
Westcott Communictions
01.1992 - 04.1998
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
Sales Associate
Supreme Golf
06.1991 - 03.1992
- Answered customer questions about sizing, accessories, and merchandise care.
- Built customer satisfaction by suggesting golf equipment and accessories tailored to their specific experience and need.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Golf Pro Shop Assistant
Plantation Resort
03.1989 - 05.1991
- Promoted game of golf and specific golf course and maintained high level of professionalism and service.
- Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
- Administered point of sales applications and trained new team members in customer service and operations details.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
Education
No Degree - Business Administration
Cameron University
Lawton, OKHigh School Diploma -
Duncan High School
Duncan, OK05.1986
Skills
- Audit Risk Management
- Develop Test Cases
Timeline
QA Tester
Frontier Communications
03.2016 - 08.2023
Inside Sales Representative
Huttig Building Products Inc
09.2012 - 09.2015
Technical Support Specialist
Woodgrain Millwork Inc
08.2000 - 01.2012
Customer Service Representative
Atrium Door And Window
07.1998 - 08.2000
Shipping and Receiving Coordinator
Westcott Communictions
01.1992 - 04.1998
Sales Associate
Supreme Golf
06.1991 - 03.1992
Golf Pro Shop Assistant
Plantation Resort
03.1989 - 05.1991
No Degree - Business Administration
Cameron University
High School Diploma -
Duncan High School
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