Kris Nelson
Chippewa Falls,WI
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
22
22
years of professional experience
Work History
Store Manager
JOANN Fabrics and Crafts
04.2022 - Current
- Managed a 3.2 M store successfully. Increased sales, improved store shrink, created a better work environment for staff and improved the customer experience.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Follett Higher Education
01.2003 - 03.2022
- Managed all aspects of a $2.8 M College Bookstore
- Hired, trained, and led a team of up to 15 sales associates who produced impressive sales and customer service
- Exceeded store fiscal goals including Sales, Labor, Shrink and Expenses
- Initiated the collaboration between the college and Follett to implement new processes in Accounts Receivable, Accounts Payable, Student Enrollment downloads, and automated Faculty textbook decisions that would allow both the college and company to benefit in time and cost savings
- Enhanced the student shopping experience by implementing a more simplified process online and in-person
- Partnered with multiple Program Directors to acquire the lowest prices on textbooks and streamline the book buying process for students
- Liaison between multiple groups of people with different goals and needs, i.e., college faculty, staff, senior administrative personnel at the college, Follett management, Follett department managers
- Coordinated the needs and goals for the store of over 200 faculty and college administrators while serving thousands of students
- Mentored new store managers
- Conducted manager training in store operations and customer service
- Participated in 3 store remodels at CVTC
- Helped design the last remodel for CVTC
- Assisted in store closures, new store openings in the Region
- Conducted Store Inventories for multiple regional stores for the last 5 years
Skills
- Build relationships across all levels
- Direct & open communication
- Business analysis and innovation
- Coach and develop staff
- Dedication to exceptional customer service
- Able to work independently and collaboratively
- Multitasking and organization
- Customer relations
- Problem-solving
- Store operations
- Customer service
- Problem-solving
- Store operations
- Customer service
- Inventory management
Timeline
Store Manager
JOANN Fabrics and Crafts
04.2022 - Current
Store Manager
Follett Higher Education
01.2003 - 03.2022
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